Last Updated: February 9, 2025. At ELO, we strive to ensure that you receive your gaming peripherals promptly and are kept informed every step of the way. Here's how you can easily track your order:. Step 1: Order Confirmation. After you have placed

Last Updated: February 9, 2025&#xA0;At ELO, we strive to ensure that you receive your gaming peripherals promptly and are kept informed every step of the way. Here&apos;s how you can easily track your order:Step 1: Order ConfirmationAfter you have placed your order through our website, you will receive an order confirmation email. This email will include your unique order number, which is crucial for tracking your purchase.Step 2: Shipment NotificationOnce your order is packaged and ready for dispatch, we will send you a shipment notification email. This email will contain a tracking link that you can use to access the latest shipping updates directly on the courier&#x2019;s website.Step 3: Tracking via Our WebsiteYou can also track your order directly through our website. Simply go to <a href="https://tracking.eloesports.com/" id="isPasted">https://tracking.eloesports.com/</a>, enter your order number (without the #) and email or enter your tracking # and it will direct you to your order.&#xA0;Step 4: Need Additional Assistance?If you have any questions about your order or need further help with tracking, our customer support team is ready to assist you. You can reach us at:Phone: +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)b&#xA0;<a data-fr-linked="true" href="mailto:support@eloesports.com">support@eloesports.com</a>We appreciate your choice of ELO for your gaming needs, and we are excited for you to experience our products!

How do I track my order?

Last Updated: February 9, 2025. At ELO, we aim to ensure that every order reaches you in perfect condition. However, if your package does not arrive or is lost in transit, we are here to help you resolve the issue swiftly. Please contact our customer

Last Updated: February 9, 2025&#xA0;At ELO, we aim to ensure that every order reaches you in perfect condition. However, if your package does not arrive or is lost in transit, we are here to help you resolve the issue swiftly.<h3 id="what-to-do">What to Do:</h3>Please contact our customer support team as soon as you suspect that your package may be lost. You can reach us at:Phone: +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)Email: <a data-fr-linked="true" href="mailto:support@eloesports.com">support@eloesports.com</a>Provide us with your order number and any relevant details you have about the delivery. We will investigate the matter with the courier and strive to locate your package or send a replacement if necessary. <h1 style="text-align: center;" id="handling-damaged-packages">Handling Damaged Packages</h1>We understand the disappointment that comes with receiving a damaged package. If you find that any item in your order is damaged upon arrival, we are committed to making it right.<h3 id="immediate-steps">Immediate Steps:</h3>Please report the damage to our customer support team within 48 hours of receiving the order. It is helpful if you can include photos of the damaged items or packaging. Contact us at:Phone: +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)Email: <a data-fr-linked="true" href="mailto:support@eloesports.com">support@eloesports.com</a>Upon reviewing the provided documentation, we will determine the necessary steps to either replace the damaged items or issue a refund.<h3 id="we-value-your-satisfaction">We Value Your Satisfaction</h3>At ELO, your satisfaction is our priority. Whether your order is lost or arrives damaged, we are committed to resolving your concerns promptly and efficiently.

What if my package gets lost or arrives damaged?

Last Updated: February 9, 2025. No, ELO does not ship worldwide! We currently only ship to the United States of America. Delayed Shipments: If your order has not arrived within 14 days, please contact our customer support team. We are here to assist

Last Updated: February 9, 2025&#xA0;No, ELO does not ship worldwide! We currently only ship to the United States of AmericaDelayed Shipments: If your order has not arrived within 14 days, please contact our customer support team. We are here to assist with any delays and ensure that you receive your order promptly.Contact Us: For any questions about our shipping policies or if you need assistance with your order, our customer support team is ready to help. You can reach us at:<ul><li>Phone: +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)</li><li>Email:&#xA0;<a rel="noreferrer">support@eloesports.com</a></li></ul>We are committed to bringing our premium elite gaming peripherals to customers around the world. Thank you for choosing ELO for your gaming needs!

Do you ship worldwide?

Last Updated: February 9, 2025. We work to ensure that you receive your order as quickly as possible. Here are the expected delivery times based on your location and chosen shipping method:. ***Note that shipments have a 1-2 day processing time which

Last Updated: February 9, 2025&#xA0;We work to ensure that you receive your order as quickly as possible. Here are the expected delivery times based on your location and chosen shipping method:***Note that shipments have a 1-2 day processing time which is not calculated in the shipping time*** Once shipping has been selected we cannot refund shipping costs because we&apos;ve already paid the expedited shipping2. National (Canada and US) Express Shipping For faster delivery within Canada and the US, our express shipping option ensures that your order arrives in about 1 to 3 days.3. National (Canada and US) Standard Shipping If you opt for standard shipping within Canada and the US, you can expect your order to arrive in about 2 to 4 days.Need Further Assistance? If you have any questions about your delivery or if you need further information, please don&apos;t hesitate to contact our support team. You can reach us at:<ul><li>Phone: +1 512-807-0031</li><li>Email:<a rel="noreferrer">support@eloesports.com</a></li></ul>We&apos;re here to help ensure that your order arrives on time and to assist with any concerns you may have.

How long does delivery take?

Last Updated: February 9, 2025. Domestic Shipping (Canada and US). For orders placed within Canada and the United States, our standard shipping time is 2 to 3 business days. If you need your items sooner, we also offer an express shipping option that

Last Updated: February 9, 2025&#xA0;Domestic Shipping (Canada and US)For orders placed within Canada and the United States, our standard shipping time is 2 to 3 business days. If you need your items sooner, we also offer an express shipping option that delivers your order within 1 to 2 business days.Shipping ChargesShipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your specific location and the time of year.Additional InformationWe strive to ensure that your order arrives in a timely manner and in perfect condition. However, if you have any concerns or questions about our shipping policy, please do not hesitate to contact our customer support team. We are available to assist you with any queries you might have.<ul><li>Phone: +1 512-807-0031</li><li>Email:<a rel="noreferrer">support@eloesports.com</a></li></ul>Thank you for choosing ELO for your gaming needs. We look forward to serving you and providing a seamless shopping experience.

What is your shipping policy?

Last Updated: February 9, 2025. We understand the concern and inconvenience caused when an order is marked as delivered but hasn't arrived. Here are steps you can take to resolve this issue:. Step 1: Verify the Delivery Information. Step 2: Contact t

Last Updated: February 9, 2025&#xA0;We understand the concern and inconvenience caused when an order is marked as delivered but hasn&apos;t arrived. Here are steps you can take to resolve this issue:Step 1: Verify the Delivery Information<ul><li>Check the Shipping Address: Confirm that the shipping address provided during the order process is correct.</li><li>Examine the Delivery Area: Sometimes, delivery services will leave packages in safe spots. Check your porch, garage, and any other locations where the package could be placed. Also, consider checking with neighbors in case the package was mistakenly delivered to them.</li></ul>Step 2: Contact the Delivery Carrier<ul><li>Tracking Details: Refer back to the tracking details sent via email. Sometimes carriers mark a package as delivered prematurely.</li><li>Carrier Contact: If the package is nowhere to be found, contact the delivery carrier directly to inquire further. They can often provide more specific details about the delivery or correct any errors in the delivery process.</li></ul>Step 3: Reach Out to ELO Support<ul><li>Contact Us: If you&#x2019;ve checked the above and still cannot locate your package, please contact our customer support team. We are here to help you ensure that your order is received. You can reach us at:<ul><li>Phone: +1 512-807-0031</li><li>Email:&#xA0;<a rel="noreferrer">support@eloesports.com</a></li></ul></li></ul>Step 4: Additional Support<ul><li>Investigation: We will collaborate with the delivery carrier to investigate where your order might be and how the issue occurred. If it is determined that the package was lost during the delivery process, we will arrange a replacement or refund as per our policies.</li></ul>Your Satisfaction is Our Priority At ELO, we are committed to ensuring that your orders reach you. We appreciate your patience and cooperation as we work to resolve delivery issues and apologize for any inconvenience caused.

My order was marked delivered but it’s not here.

Last Updated: March 12, 2025. Receiving a damaged item can be frustrating, but we are here to ensure a smooth resolution process. Please follow these steps if you find that any item in your order has arrived damaged:. Step 1: Document the Damage. Ste

Last Updated:&#xA0;March 12, 2025&#xA0;Receiving a damaged item can be frustrating, but we are here to ensure a smooth resolution process. Please follow these steps if you find that any item in your order has arrived damaged:Step 1: Document the Damage<ul><li>Take Photos: As soon as you notice any damage, take clear photos of the item and any damage to the packaging. These images are essential for documenting the condition of the item and for supporting your claim.</li></ul>Step 2: Contact ELO Support Immediately<ul><li>Report the Issue: Contact our customer support team within 48 hours of receiving your order to report the damaged items. The quick reporting helps us address the issue more efficiently. You can reach us via:<ul><li>Phone: +1 512-807-0031</li><li>Email:<a rel="noreferrer">support@eloesports.com</a></li></ul></li></ul>Step 3: Provide Necessary Information<ul><li>Details Required: When you contact us, please provide your order number, the description of the damage, and the photos you took. This information will help us understand the extent of the damage and determine the next steps.</li></ul>Step 4: Return and Replacement Process<ul><li>Pre-Paid Shipping Label: We will provide you with a pre-paid shipping label to return the damaged item to us via our return portal -&#xA0;<a href="https://eloesports.com/pages/returns" id="isPasted">https://eloesports.com/pages/returns</a></li><li>Replacement or Refund: Once we receive the damaged item and assess it, we will either send you a replacement or issue a refund, depending on your preference and the item&#x2019;s availability.</li></ul>Your Satisfaction is Our Priority At ELO, your satisfaction is paramount. We strive to resolve any issues with damaged items quickly and efficiently. Thank you for your cooperation and understanding in these situations.

Shipping & Delivery