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Shipping & Delivery

How do I track my order?

Last Updated: February 9, 2025. At ELO, we strive to ensure that you receive your gaming peripherals promptly and are kept informed every step of the way. Here's how you can easily track your order:. Step 1: Order Confirmation. After you have placed

What if my package gets lost or arrives damaged?

Last Updated: February 9, 2025. At ELO, we aim to ensure that every order reaches you in perfect condition. However, if your package does not arrive or is lost in transit, we are here to help you resolve the issue swiftly. Please contact our customer

Do you ship worldwide?

Last Updated: February 9, 2025. No, ELO does not ship worldwide! We currently only ship to the United States of America. Delayed Shipments: If your order has not arrived within 14 days, please contact our customer support team. We are here to assist

How long does delivery take?

Last Updated: February 9, 2025. We work to ensure that you receive your order as quickly as possible. Here are the expected delivery times based on your location and chosen shipping method:. ***Note that shipments have a 1-2 day processing time which

What is your shipping policy?

Last Updated: February 9, 2025. Domestic Shipping (Canada and US). For orders placed within Canada and the United States, our standard shipping time is 2 to 3 business days. If you need your items sooner, we also offer an express shipping option that

My order was marked delivered but it’s not here.

Last Updated: February 9, 2025. We understand the concern and inconvenience caused when an order is marked as delivered but hasn't arrived. Here are steps you can take to resolve this issue:. Step 1: Verify the Delivery Information. Step 2: Contact t

What Do I Do If My Item(s) Arrives Damaged?

Last Updated: March 12, 2025. Receiving a damaged item can be frustrating, but we are here to ensure a smooth resolution process. Please follow these steps if you find that any item in your order has arrived damaged:. Step 1: Document the Damage. Ste