Track your ELO order with the link in your shipping email or at tracking.eloesports.com. Orders ship within 1–2 business days.

<p><strong>Last Updated:</strong> October 13, 2026</p><p>Here&apos;s how to follow your order from checkout to your door.</p><h3 id="step-1-order-confirmation">Step 1: Order confirmation</h3><p>Right after you order, you&apos;ll get a confirmation email with your order number (for example, #H380000000R337). Keep it handy for tracking and support.</p><h3 id="step-2-shipping-confirmation">Step 2: Shipping confirmation</h3><p>Orders take 1&#x2013;2 business days to process before they ship. Once your order leaves our warehouse, you&apos;ll get a &quot;Your order is on the way&quot; email with your tracking number and a link to the carrier&apos;s tracking page.</p><p>Depending on where your order ships from, your carrier may be USPS, UPS, Amazon Logistics or a local carrier in your country. Some orders also ship in more than one package, each with its own tracking number.</p><h3 id="step-3-track-on-our-website">Step 3: Track on our website</h3><p>Go to <a href="https://tracking.eloesports.com/" target="_blank">tracking.eloesports.com</a> and enter your order number (without the #) and email, or your tracking number.</p><h3 id="need-to-change-your-shipping-address">Need to change your shipping address?</h3><p>Contact us as soon as possible. We can update the address before your order ships. Once it&apos;s in transit, we can ask the carrier to update it, but changes after shipping aren&apos;t guaranteed.</p><h3 id="tracking-hasnt-updated-in-a-while">Tracking hasn&apos;t updated in a while?</h3><p>Tracking can pause for a few days, especially when a package crosses borders or is handed to a local carrier. If there&apos;s been no update for 5 or more business days, contact us with your order number and we&apos;ll check with the carrier for you.</p><h3 id="need-help">Need help?</h3><ul><li><strong>Email:</strong> <a href="mailto:support@eloesports.com">support@eloesports.com</a></li><li><strong>Phone:</strong> +1 512-807-0031</li></ul>

How do I track my order?

If your package is lost in transit or arrives damaged, contact us with your order number (and photos for damage). We open the carrier claim and send a replacement or refund.

<p><strong>Last Updated:</strong> October 13, 2026</p><p>Every ELO order should reach you in perfect condition. If something goes wrong in transit, here&apos;s how we&apos;ll fix it.</p><h2 id="lost-packages">Lost packages</h2><h3 id="when-to-contact-us">When to contact us</h3><p>Reach out if your tracking hasn&apos;t updated in 5 or more business days, or if the carrier says the package is lost. Include your order number and the last tracking update you saw.</p><h3 id="what-well-do">What we&apos;ll do</h3><ul><li><strong>We open the claim.</strong> Lost parcel claims have to be filed by the sender, so you don&apos;t need to chase the carrier. That&apos;s usually why a carrier&apos;s support team says they can&apos;t help directly.</li><li><strong>We get you your gear.</strong> While the claim is in progress, we can send a replacement so you&apos;re not stuck waiting. We&apos;ll confirm your shipping address with you first.</li><li><strong>We keep you posted.</strong> You&apos;ll hear from us when we have an update from the carrier.</li></ul><h2 id="damaged-items">Damaged items</h2><h3 id="report-within-48-hours">Report within 48 hours</h3><p>Please contact us within 48 hours of delivery and include:</p><ul><li>Your order number</li><li>Photos of the damaged item(s)</li><li>Photos of the box and packaging, including the shipping label</li></ul><h3 id="what-well-do-1">What we&apos;ll do</h3><p>Once we&apos;ve reviewed the photos, we&apos;ll send a replacement or issue a refund, depending on what you prefer and what&apos;s in stock.</p><h3 id="need-help">Need help?</h3><ul><li><strong>Email:</strong> <a href="mailto:support@eloesports.com">support@eloesports.com</a></li><li><strong>Phone:</strong> +1 512-807-0031</li></ul>

What if my package gets lost or arrives damaged?

Last Updated: July 1, 2026. No, ELO does not ship worldwide! We currently ships to the following regions:. We’re continually exploring opportunities to expand our shipping reach. Stay tuned for future updates. Delayed Shipments: If your order has not

<p style="text-align: left;"><strong id="isPasted">Last Updated:</strong> July 1, 2026</p><p id="isPasted" style="text-align: left;">No, ELO does not ship worldwide! We currently ships to the following regions:</p><ul><li id="isPasted">United States</li><li>United Kingdom</li><li>European Union</li></ul><p data-start="504" data-end="606">We&#x2019;re continually exploring opportunities to expand our shipping reach. Stay tuned for future updates.</p><p><strong>Delayed Shipments:</strong> If your order has not arrived within 14 days, please contact our customer support team. We are here to assist with any delays and ensure that you receive your order promptly.</p><p><strong>Contact Us:</strong> For any questions about our shipping policies or if you need assistance with your order, our customer support team is ready to help. You can reach us at:</p><ul><li><strong>Phone:</strong> +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)</li><li><strong>Email:&#xA0;</strong><a rel="noreferrer">support@eloesports.com</a></li></ul><p>We are committed to bringing our premium elite gaming peripherals to customers around the world. Thank you for choosing ELO for your gaming needs!</p>

What countries and regions does ELO ship to?

Last Updated: July 1, 2026. We work to get your order to you as quickly as possible. Delivery times depend on your location and chosen shipping method. 💡 Orders have a 1–2 day processing time before they ship. This is separate from the delivery esti

<p id="isPasted"><strong>Last Updated:</strong> July 1, 2026</p><p>We work to get your order to you as quickly as possible. Delivery times depend on your location and chosen shipping method.</p><blockquote><p>&#x1F4A1; Orders have a 1&#x2013;2 day processing time before they ship. This is separate from the delivery estimates below.</p></blockquote><p><strong>Delivery Times (US, UK &amp; EU)</strong></p><ul><li><strong>Standard:</strong> about 2&#x2013;4 days</li><li><strong>Express:</strong> about 1&#x2013;3 days</li></ul><p>Shipping fees, if applicable, are calculated at checkout. Once expedited shipping is selected, shipping costs are non-refundable, as these are paid to the carrier in advance.</p><hr><p><strong>Need further assistance?</strong></p><p>If you have questions about your delivery, we&apos;re happy to help:</p><ul><li><strong>Phone:</strong> +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)</li><li><strong>Email:</strong> <a href="mailto:support@eloesports.com">support@eloesports.com</a></li></ul>

How long does delivery take?

Last Updated: July 1, 2026. ELO ships to the United States, United Kingdom, and European Union. Shipping Times. Shipping Charges. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary dep

<p style="text-align: left;"><strong id="isPasted">Last Updated:</strong> July 1, 2026</p><p id="isPasted" style="text-align: left;"><strong>ELO ships to the United States, United Kingdom, and European Union.</strong></p><p id="isPasted"><strong>Shipping Times</strong></p><table><thead><tr><th scope="col" style="width: 44.9402%;">Region</th><th scope="col" style="width: 28.2958%;">Standard</th><th scope="col" style="width: 26.7042%;">Express</th></tr></thead><tbody><tr><td style="width: 44.9402%;">United States</td><td style="width: 28.2958%;">2&#x2013;3 business days</td><td style="width: 26.7042%;">1&#x2013;2 business days</td></tr><tr><td style="width: 44.9402%;">United Kingdom</td><td style="width: 28.2958%;">2&#x2013;3 business days</td><td style="width: 26.7042%;">1&#x2013;2 business days</td></tr><tr><td style="width: 44.9402%;">European Union</td><td style="width: 28.2958%;">2&#x2013;3 business days</td><td style="width: 26.7042%;">1&#x2013;2 business days</td></tr></tbody></table><p><br></p><p><strong>Shipping Charges</strong></p><p>Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your specific location and the time of year.</p><p><strong>Additional Information</strong></p><p>We strive to ensure that your order arrives in a timely manner and in perfect condition. However, if you have any concerns or questions about our shipping policy, please do not hesitate to contact our customer support team. We are available to assist you with any queries you might have.</p><ul><li><strong>Phone:</strong> +1 512-807-0031</li><li><strong>Email:</strong><a rel="noreferrer">support@eloesports.com</a></li></ul><p>Thank you for choosing ELO for your gaming needs. We look forward to serving you and providing a seamless shopping experience.</p>

What is your shipping policy?

If tracking says delivered but you don't have your package, check around your home and wait 24–48 hours, then contact us with your order number. We handle the carrier claim for you.

<p><strong>Last Updated:</strong> October 13, 2026</p><p>Sorry about this! Packages marked as delivered usually turn up within a day or two, but if yours doesn&apos;t, we&apos;ll take care of it.</p><h3 id="step-1-check-the-usual-spots">Step 1: Check the usual spots</h3><ul><li>Your porch, doorstep, garage, or anywhere the carrier may have left it out of sight</li><li>Your building&apos;s mailroom, front desk, or parcel lockers</li><li>Neighbors, in case it was delivered next door</li><li>Your shipping address on your order confirmation email, including apartment or unit number</li></ul><h3 id="step-2-give-it-2448-hours">Step 2: Give it 24&#x2013;48 hours</h3><p>Carriers sometimes mark a package as delivered a little before it actually arrives. Most &quot;delivered but not received&quot; packages show up within 48 hours.</p><h3 id="step-3-contact-us">Step 3: Contact us</h3><p>If it still hasn&apos;t arrived after 48 hours, email us at <a href="mailto:support@eloesports.com">support@eloesports.com</a> with:</p><ul><li>Your order number</li><li>Confirmation that you&apos;ve checked the places above</li><li>Your full shipping address</li></ul><h3 id="what-well-do">What we&apos;ll do</h3><p>You don&apos;t need to contact the carrier yourself. As the sender, we&apos;ll open an investigation with the carrier on your behalf. If the package can&apos;t be found, we&apos;ll arrange a replacement or a refund, and we&apos;ll keep you updated along the way.</p><h3 id="need-help">Need help?</h3><ul><li><strong>Email:</strong> <a href="mailto:support@eloesports.com">support@eloesports.com</a></li><li><strong>Phone:</strong> +1 512-807-0031</li></ul>

My order was marked delivered but it’s not here.

Last Updated: March 12, 2025. Receiving a damaged item can be frustrating, but we are here to ensure a smooth resolution process. Please follow these steps if you find that any item in your order has arrived damaged:. Step 1: Document the Damage. Ste

<p style="text-align: left;"><strong id="isPasted">Last Updated:</strong> March 12, 2025&#xA0;</p><p id="isPasted" style="text-align: left;">Receiving a damaged item can be frustrating, but we are here to ensure a smooth resolution process. Please follow these steps if you find that any item in your order has arrived damaged:</p><p><strong>Step 1: Document the Damage</strong></p><ul><li><strong>Take Photos</strong>: As soon as you notice any damage, take clear photos of the item and any damage to the packaging. These images are essential for documenting the condition of the item and for supporting your claim.</li></ul><p><strong>Step 2: Contact ELO Support Immediately</strong></p><ul><li><strong>Report the Issue</strong>: Contact our customer support team within 48 hours of receiving your order to report the damaged items. The quick reporting helps us address the issue more efficiently. You can reach us via:<ul><li><strong>Phone:</strong> +1 512-807-0031</li><li><strong>Email:</strong><a rel="noreferrer">support@eloesports.com</a></li></ul></li></ul><p><strong>Step 3: Provide Necessary Information</strong></p><ul><li><strong>Details Required</strong>: When you contact us, please provide your order number, the description of the damage, and the photos you took. This information will help us understand the extent of the damage and determine the next steps.</li></ul><p><strong>Step 4: Return and Replacement Process</strong></p><ul><li><strong>Pre-Paid Shipping Label</strong>: We will provide you with a pre-paid shipping label to return the damaged item to us via our return portal -&#xA0;<a href="https://eloesports.com/pages/returns" id="isPasted">https://eloesports.com/pages/returns</a></li><li><strong>Replacement or Refund</strong>: Once we receive the damaged item and assess it, we will either send you a replacement or issue a refund, depending on your preference and the item&#x2019;s availability.</li></ul><p><strong>Your Satisfaction is Our Priority</strong> At ELO, your satisfaction is paramount. We strive to resolve any issues with damaged items quickly and efficiently. Thank you for your cooperation and understanding in these situations.</p>

What do I do If my item(s) arrives damaged?

Leave your email and we will get back to you as soon as possible gamer!

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How To Use Virtual Touch Mapper in Unleashed with Vagabond

Vagabond Mobile Gaming Controller Quick Start Guide

Is The Vagabond Compatible With My Phone Or Tablet?

How do I perform firmware updates and maintenance on my Vagabond controller?

Do you need to connect the controller via Bluetooth?

Do I have to remove my phone from its case to use the Vagabond?

Do I need to charge the Vagabond?

Can I use headphones with the Vagabond?

Why do some games from the app store not work with my Vagabond?

Can the Vagabond work in conjunction with Bluetooth?

How do I deal with stick drift or calibration issues?

My Vagabond isn't detected or isn't working. What should I try?

Vagabond Controller

Are the Sentinel XR Glasses compatible with my device?

Do the Sentinel XR Glasses require charging or have a built-in battery?

Can I use the Sentinel XR Glasses with prescription lenses?

Will the image be blurry or distorted on the Sentinel XR Glasses?

How big is the virtual display on the Sentinel XR Glasses?

Do the Sentinel XR Glasses block light and support brightness adjustment?

Can I stream Netflix, Disney+, or Prime Video with the Sentinel XR Glasses?

Are the Sentinel XR Glasses comfortable for extended use

Sentinel XR Gaming Glasses

Vagabond V2 Controller

Phase Travel Adapter Quick Start Guide

Phase Travel Adapter

Link Cable Quick Start Guide

Link Cable

Ascend Thumbsticks Quick Start Guide

Ascend Thumbsticks

How do I set up my ELO Ambassador account and claim my gift?

Ambassador Program

How do I connect the ELO Vagabond to Rainbow Six Mobile?

How do I use the ELO Vagabond with Call of Duty: Mobile?

How do I use the ELO Vagabond with Fortnite on mobile?

How do I use the ELO Vagabond with Genshin Impact on mobile?

Game Compatibility & Controller Setup