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Shipping & Delivery

How do I track my order?

At ELO, we strive to ensure that you receive your gaming peripherals promptly and are kept informed every step of the way. Here's how you can easily track your order:. Step 1: Order Confirmation. After you have placed your order through our website,

What if my package gets lost or arrives damaged?

At ELO, we aim to ensure that every order reaches you in perfect condition. However, if your package does not arrive or is lost in transit, we are here to help you resolve the issue swiftly. Please contact our customer support team as soon as you sus

Do you ship worldwide?

Yes, ELO ships worldwide! We ensure that gamers across the globe can access our premium elite gaming peripherals. Wherever you are, you can order from us and have your products delivered directly to your door. Shipping Times: International shipments

How long does delivery take?

We work to ensure that you receive your order as quickly as possible. Here are the expected delivery times based on your location and chosen shipping method:. ***Note that shipments have a 1-2 day processing time which is not calculated in the shippi

What is your shipping policy?

Domestic Shipping (Canada and US). For orders placed within Canada and the United States, our standard shipping time is 2 to 3 business days. If you need your items sooner, we also offer an express shipping option that delivers your order within 1 to

My order was marked delivered but it’s not here.

We understand the concern and inconvenience caused when an order is marked as delivered but hasn't arrived. Here are steps you can take to resolve this issue:. Step 1: Verify the Delivery Information. Step 2: Contact the Delivery Carrier. Step 3: Rea

What Do I Do If My Item(s) Arrives Damaged?

Receiving a damaged item can be frustrating, but we are here to ensure a smooth resolution process. Please follow these steps if you find that any item in your order has arrived damaged:. Step 1: Document the Damage. Step 2: Contact ELO Support Immed