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Last Updated: February 9, 2025&#xA0;Domestic Shipping (Canada and US)For orders placed within Canada and the United States, our standard shipping time is 2 to 3 business days. If you need your items sooner, we also offer an express shipping option that delivers your order within 1 to 2 business days.Shipping ChargesShipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your specific location and the time of year.Additional InformationWe strive to ensure that your order arrives in a timely manner and in perfect condition. However, if you have any concerns or questions about our shipping policy, please do not hesitate to contact our customer support team. We are available to assist you with any queries you might have.<ul><li>Phone: +1 512-807-0031</li><li>Email:<a rel="noreferrer">support@eloesports.com</a></li></ul>Thank you for choosing ELO for your gaming needs. We look forward to serving you and providing a seamless shopping experience.

Last Updated: February 9, 2025. Domestic Shipping (Canada and US). For orders placed within Canada and the United States, our standard shipping time is 2 to 3 business days. If you need your items sooner, we also offer an express shipping option that

What is your shipping policy?

Shipping & Delivery

Can I edit or add anything to my order?

What is your cancellation policy?

Order Management

How do I track my order?

What if my package gets lost or arrives damaged?

Do you ship worldwide?

How long does delivery take?

My order was marked delivered but it’s not here.

What Do I Do If My Item(s) Arrives Damaged?

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What’s your return policy?

What's your exchange policy?

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Returns, Refunds and Exchanges

Is The Vagabond Compatible With My Phone Or Tablet?

How do I perform firmware updates and maintenance on my Vagabond controller?

Do you need to connect the controller via Bluetooth?

Do I have to remove my phone from its case to use the Vagabond?

Do I need to charge the Vagabond?

Can I use headphones with the Vagabond?

Why do some games from the app store not work with my Vagabond?

Can the Vagabond work in conjunction with Bluetooth?

How do I deal with stick drift or calibration issues?

Vagabond Controller

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How do I file a warranty claim for my ELO product?

Warranty & Repair Services

Remote Play and Cloud Gaming Lag Troubleshooting

Cloud Gaming

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What is your shipping policy?Updated 3 months ago