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Last Updated: July 1, 2026We work to get your order to you as quickly as possible. Delivery times depend on your location and chosen shipping method.<blockquote>&#x1F4A1; Orders have a 1&#x2013;2 day processing time before they ship. This is separate from the delivery estimates below.</blockquote>Delivery Times (US, UK &amp; EU)<ul><li>Standard: about 2&#x2013;4 days</li><li>Express: about 1&#x2013;3 days</li></ul>Shipping fees, if applicable, are calculated at checkout. Once expedited shipping is selected, shipping costs are non-refundable, as these are paid to the carrier in advance.<hr>Need further assistance?If you have questions about your delivery, we&apos;re happy to help:<ul><li>Phone: +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)</li><li>Email: <a href="mailto:support@eloesports.com">support@eloesports.com</a></li></ul>

Last Updated: July 1, 2026. We work to get your order to you as quickly as possible. Delivery times depend on your location and chosen shipping method. 💡 Orders have a 1–2 day processing time before they ship. This is separate from the delivery esti

How long does delivery take?

Shipping & Delivery

Can I edit or add anything to my order?

What is your cancellation policy?

Order Management

How do I track my order?

What if my package gets lost or arrives damaged?

What countries and regions does ELO ship to?

What is your shipping policy?

My order was marked delivered but it’s not here.

What do I do If my item(s) arrives damaged?

How do I make a return?

When will I get my refund?

What’s your return policy?

What's your exchange policy?

What's your refund policy?

Returns, Refunds and Exchanges

How do I file a warranty claim for my ELO product?

What warranty comes with ELO products?

Warranty & Repair Services

Remote Play and Cloud Gaming Lag Troubleshooting

Cloud Gaming

Events

ELO Privacy Policy

ELO Terms and Condition's

ELO User Agreement

Privacy & Security

How To Use Virtual Touch Mapper in Unleashed with Vagabond

Vagabond Mobile Gaming Controller Quick Start Guide

Is The Vagabond Compatible With My Phone Or Tablet?

How do I perform firmware updates and maintenance on my Vagabond controller?

Do you need to connect the controller via Bluetooth?

Do I have to remove my phone from its case to use the Vagabond?

Do I need to charge the Vagabond?

Can I use headphones with the Vagabond?

Why do some games from the app store not work with my Vagabond?

Can the Vagabond work in conjunction with Bluetooth?

How do I deal with stick drift or calibration issues?

Vagabond Controller

Are the Sentinel XR Glasses compatible with my device?

Do the Sentinel XR Glasses require charging or have a built-in battery?

Can I use the Sentinel XR Glasses with prescription lenses?

Will the image be blurry or distorted on the Sentinel XR Glasses?

How big is the virtual display on the Sentinel XR Glasses?

Do the Sentinel XR Glasses block light and support brightness adjustment?

Can I stream Netflix, Disney+, or Prime Video with the Sentinel XR Glasses?

Are the Sentinel XR Glasses comfortable for extended use

Sentinel XR Gaming Glasses

Vagabond V2 Controller

Phase Travel Adapter Quick Start Guide

Phase Travel Adapter

Link Cable Quick Start Guide

Link Cable

Ascend Thumbsticks Quick Start Guide

Ascend Thumbsticks

How do I set up my ELO Ambassador account and claim my gift?

Ambassador Program

How do I connect the ELO Vagabond to Rainbow Six Mobile?

How do I use the ELO Vagabond with Call of Duty: Mobile?

How do I use the ELO Vagabond with Fortnite on mobile?

How do I use the ELO Vagabond with Genshin Impact on mobile?

Game Compatibility & Controller Setup

How long does delivery take?Updated 13 days ago