How do I track my order?Updated 4 hours ago

Last Updated: October 13, 2026

Here's how to follow your order from checkout to your door.

Step 1: Order confirmation

Right after you order, you'll get a confirmation email with your order number (for example, #H380000000R337). Keep it handy for tracking and support.

Step 2: Shipping confirmation

Orders take 1–2 business days to process before they ship. Once your order leaves our warehouse, you'll get a "Your order is on the way" email with your tracking number and a link to the carrier's tracking page.

Depending on where your order ships from, your carrier may be USPS, UPS, Amazon Logistics or a local carrier in your country. Some orders also ship in more than one package, each with its own tracking number.

Step 3: Track on our website

Go to tracking.eloesports.com and enter your order number (without the #) and email, or your tracking number.

Need to change your shipping address?

Contact us as soon as possible. We can update the address before your order ships. Once it's in transit, we can ask the carrier to update it, but changes after shipping aren't guaranteed.

Tracking hasn't updated in a while?

Tracking can pause for a few days, especially when a package crosses borders or is handed to a local carrier. If there's been no update for 5 or more business days, contact us with your order number and we'll check with the carrier for you.

Need help?

• Email: [email protected]
• Phone: +1 512-807-0031