How do I track my order?Updated 2 months ago
Last Updated: February 9, 2025
At ELO, we strive to ensure that you receive your gaming peripherals promptly and are kept informed every step of the way. Here's how you can easily track your order:
Step 1: Order Confirmation
After you have placed your order through our website, you will receive an order confirmation email. This email will include your unique order number, which is crucial for tracking your purchase.
Step 2: Shipment Notification
Once your order is packaged and ready for dispatch, we will send you a shipment notification email. This email will contain a tracking link that you can use to access the latest shipping updates directly on the courier’s website.
Step 3: Tracking via Our Website
You can also track your order directly through our website. Simply go to https://tracking.eloesports.com/, enter your order number (without the #) and email or enter your tracking # and it will direct you to your order.
Step 4: Need Additional Assistance?
If you have any questions about your order or need further help with tracking, our customer support team is ready to assist you. You can reach us at:
Phone: +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)
We appreciate your choice of ELO for your gaming needs, and we are excited for you to experience our products!