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Contact ELO for assistance to your products and gaming needs

Contact - Official ELO Support

Can I edit or add anything to my order?

What is your cancellation policy?

Order Management

How do I track my order?

What if my package gets lost or arrives damaged?

Do you ship worldwide?

How long does delivery take?

What is your shipping policy?

My order was marked delivered but it’s not here.

What Do I Do If My Item(s) Arrives Damaged?

Shipping & Delivery

How do I make a return?

When will I get my refund?

What’s your return policy?

What's your exchange policy?

What's your refund policy?

Returns, Refunds and Exchanges

Is The Vagabond Compatible With My Phone Or Tablet?

How do I perform firmware updates and maintenance on my Vagabond controller?

Do you need to connect the controller via Bluetooth?

Do I have to remove my phone from its case to use the Vagabond?

Do I need to charge the Vagabond?

Can I use headphones with the Vagabond?

Why do some games from the app store not work with my Vagabond?

Can the Vagabond work in conjunction with Bluetooth?

How do I deal with stick drift or calibration issues?

Vagabond Controller

What is your warranty policy?

How do I file a warranty claim for my ELO product?

Warranty & Repair Services

Remote Play and Cloud Gaming Lag Troubleshooting

Cloud Gaming

ELO Privacy Policy

ELO Terms and Condition's

ELO User Agreement

Privacy & Security

Are the Sentinel XR Glasses compatible with my device?

Do the Sentinel XR Glasses require charging or have a built-in battery?

Can I use the Sentinel XR Glasses with prescription lenses?

Will the image be blurry or distorted on the Sentinel XR Glasses?

How big is the virtual display on the Sentinel XR Glasses?

Do the Sentinel XR Glasses block light and support brightness adjustment?

Can I stream Netflix, Disney+, or Prime Video with the Sentinel XR Glasses?

Are the Sentinel XR Glasses comfortable for extended use

Sentinel XR Gaming Glasses

What is the OmniBase and what can I use it for?

Can I play games from Steam, Xbox, PlayStation, or emulators on OmniBase?

Does the OmniBase work with the Sentinel XR Glasses?

How do I use the Omnibase with the Vagabond V2

Can I stream Netflix or YouTube directly on OmniBase?

What is the battery life and storage capacity of the OmniBase?

OmniBase

Vagabond V2 Controller

Events

All articles

Categories

Order Management

Shipping & Delivery

Returns, Refunds and Exchanges

Vagabond Controller

Warranty & Repair Services

Cloud Gaming

Privacy & Security

Sentinel XR Gaming Glasses

OmniBase

Events