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Contact ELO for assistance to your products and gaming needs

Contact - Official ELO Support

Can I edit or add anything to my order?

What is your cancellation policy?

Order Management

How do I track my order?

What if my package gets lost or arrives damaged?

Do you ship worldwide?

How long does delivery take?

What is your shipping policy?

My order was marked delivered but it’s not here.

What Do I Do If My Item(s) Arrives Damaged?

Shipping & Delivery

How do I make a return?

When will I get my refund?

What’s your return policy?

What's your exchange policy?

What's your refund policy?

Returns, Refunds and Exchanges

Is The Vagabond Compatible With My Phone Or Tablet?

How do I perform firmware updates and maintenance on my Vagabond controller?

Do you need to connect the controller via Bluetooth?

Do I have to remove my phone from its case to use the Vagabond?

Do I need to charge the Vagabond?

Can I use headphones with the Vagabond?

Why do some games from the app store not work with my Vagabond?

Can the Vagabond work in conjunction with Bluetooth?

How do I deal with stick drift or calibration issues?

Vagabond Controller

What is your warranty policy?

How do I file a warranty claim for my ELO product?

Warranty & Repair Services

Remote Play and Cloud Gaming Lag Troubleshooting

Cloud Gaming

ELO Privacy Policy

ELO Terms and Condition's

Privacy & Security

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Categories

Order Management

Shipping & Delivery

Returns, Refunds and Exchanges

Vagabond Controller

Warranty & Repair Services

Cloud Gaming

Privacy & Security