My order was marked delivered but it’s not here.Updated 2 months ago

Last Updated: February 9, 2025 

We understand the concern and inconvenience caused when an order is marked as delivered but hasn't arrived. Here are steps you can take to resolve this issue:

Step 1: Verify the Delivery Information

• Check the Shipping Address: Confirm that the shipping address provided during the order process is correct.
• Examine the Delivery Area: Sometimes, delivery services will leave packages in safe spots. Check your porch, garage, and any other locations where the package could be placed. Also, consider checking with neighbors in case the package was mistakenly delivered to them.

Step 2: Contact the Delivery Carrier

• Tracking Details: Refer back to the tracking details sent via email. Sometimes carriers mark a package as delivered prematurely.
• Carrier Contact: If the package is nowhere to be found, contact the delivery carrier directly to inquire further. They can often provide more specific details about the delivery or correct any errors in the delivery process.

Step 3: Reach Out to ELO Support

• Contact Us: If you’ve checked the above and still cannot locate your package, please contact our customer support team. We are here to help you ensure that your order is received. You can reach us at:
  • Phone: +1 512-807-0031
  • Email: [email protected]

Step 4: Additional Support

• Investigation: We will collaborate with the delivery carrier to investigate where your order might be and how the issue occurred. If it is determined that the package was lost during the delivery process, we will arrange a replacement or refund as per our policies.

Your Satisfaction is Our Priority At ELO, we are committed to ensuring that your orders reach you. We appreciate your patience and cooperation as we work to resolve delivery issues and apologize for any inconvenience caused.