Last Updated: February 9, 2025 

At ELO, we aim to ensure that every order reaches you in perfect condition. However, if your package does not arrive or is lost in transit, we are here to help you resolve the issue swiftly.

What to Do:

Please contact our customer support team as soon as you suspect that your package may be lost. You can reach us at:

Phone: +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)

Email: [email protected]

Provide us with your order number and any relevant details you have about the delivery. We will investigate the matter with the courier and strive to locate your package or send a replacement if necessary.

Handling Damaged Packages

We understand the disappointment that comes with receiving a damaged package. If you find that any item in your order is damaged upon arrival, we are committed to making it right.

Immediate Steps:

Please report the damage to our customer support team within 48 hours of receiving the order. It is helpful if you can include photos of the damaged items or packaging. Contact us at:

Phone: +1 512-807-0031 (Monday to Friday, 9 AM to 5 PM EST)

Email: [email protected]

Upon reviewing the provided documentation, we will determine the necessary steps to either replace the damaged items or issue a refund.

We Value Your Satisfaction

At ELO, your satisfaction is our priority. Whether your order is lost or arrives damaged, we are committed to resolving your concerns promptly and efficiently.