Last Updated: April 30, 2025. Returning Your Order at ELO. We strive to make your return process as smooth and straightforward as possible. If you are not fully satisfied with your purchase, here’s how you can return it to us:. Step 1: Visit Our Retu

Last Updated: April 30, 2025&#xA0;Returning Your Order at ELOWe strive to make your return process as smooth and straightforward as possible. If you are not fully satisfied with your purchase, here&#x2019;s how you can return it to us:Step 1: Visit Our Returns CenterTo initiate a return, please visit our <a href="https://eloesports.com/pages/returns" style=" text-decoration: none !important;">Returns Center</a>. Enter your order details and follow the on-screen instructions to start the return process.Step 2: Receive Your Pre-Paid Shipping LabelOnce your return is approved, we will send you a pre-paid shipping label via email. Print out the label and attach it securely to the package. ***Please note: a flat $15 return fee will be deducted from your final refund amount.***Step 3: Ship the Item BackPack the item in its original packaging to prevent damage during transit. Drop off the package at the designated shipping carrier&#x2019;s location.Step 4: Refund ProcessingAfter we receive the returned item and verify its condition, we will process your refund within 3 business days. The refund will be credited to the original payment method used during purchase.Additional InformationPlease ensure that the item is returned in the same condition as when you received it, with all tags and packaging intact. If you have any questions during the return process, feel free to contact our support team at:<ul><li>Phone: +1 512-807-0031</li><li>Email:<a rel="noopener" style=" text-decoration: none;">support@eloesports.com</a></li></ul>Thank you for shopping at ELO. We&#x2019;re here to make your return experience as hassle-free as possible.

How do I make a return?

Last Updated: February 9, 2025. We aim to process your refunds swiftly once we receive your returned item. Here’s what you can expect during the refund process:. Step 1: Refund Processing After we receive your returned item and confirm that it meets

Last Updated: February 9, 2025&#xA0;We aim to process your refunds swiftly once we receive your returned item. Here&#x2019;s what you can expect during the refund process:Step 1: Refund Processing After we receive your returned item and confirm that it meets our return conditions, we will process your refund within 3 business days. The refund will be issued to the original payment method you used during your purchase.Step 2: Bank Processing Time Once we have processed your refund, the time it takes for the refund to be credited to your account will depend on your bank&#x2019;s processing times. Typically, this can take anywhere from 3 to 5 business days, but it may vary depending on your bank.What You Can Do: If you have not received your refund within 10 business days, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If there is still a delay, please contact us for further assistance.Contact Us: For any questions about your refund status or if you need additional help, our customer support team is here to assist you. You can reach us at:<ul><li>Phone: +1 512-807-0031</li><li>Email:<a rel="noreferrer">support@eloesports.com</a></li></ul>We appreciate your patience during the refund process and are committed to ensuring that your concerns are addressed promptly.

When will I get my refund?

Last Updated: April 30, 2025. At ELO, we want you to be completely satisfied with your purchase. If for any reason you are not fully pleased with a product, you may return it under the following conditions:. Return Time FrameYou can return your purch

Last Updated: April 30, 2025&#xA0;At ELO, we want you to be completely satisfied with your purchase. If for any reason you are not fully pleased with a product, you may return it under the following conditions:Return Time Frame You can return your purchase within 30 calendar days from the date you received it.Condition of Returned Items To be eligible for a return, the item must be in the same condition as when it was received. It should also be returned in its original packaging with all tags and included materials intact.How to Initiate a Return<ol><li>Visit Our Returns Center: Go to our <a href="https://eloesports.com/pages/returns">Returns Center</a> to start your return. Enter your order details and follow the instructions provided.</li><li>Receive Your Pre-Paid Shipping Label: Once your return request is approved, we&#x2019;ll email you a pre-paid shipping label. Attach this label securely to your return package. ***Please note: a flat $15 return fee will be deducted from your final refund amount.***</li><li>Send the Item Back: Pack your item in its original packaging to ensure safe transit and drop it off at the specified shipping carrier&#x2019;s location.</li></ol>Refund Process Upon receiving and inspecting the returned item, we will process your refund within 3 business days. The refund will be credited to your original payment method. Please note, your bank may take up to 5 additional business days to process the refund.Exceptions Certain items, such as custom-made products or items purchased on sale, are non-returnable. This will be noted on the product page if applicable.Further Assistance If you have any questions about your return eligibility or need help with the return process, feel free to reach out to our customer support team at:<ul><li>Phone: +1 512-807-0031</li><li>Email: <a rel="noopener">support@eloesports.com</a></li></ul>Thank you for choosing ELO. We are committed to providing a seamless and convenient return experience.

What’s your return policy?

Last Updated: April 30, 2025. At ELO, we strive to provide the best possible experience for our customers. Our replacement policy is designed to be clear and helpful. If you receive a product that is defective, damaged, or not as described, you can r

Last Updated: April 30, 2025&#xA0;At ELO, we strive to provide the best possible experience for our customers. Our replacement policy is designed to be clear and helpful.If you receive a product that is defective, damaged, or not as described, you can request an replacement within 30 calendar days of receiving the item.How to Initiate an Exchange<ol><li>Visit Our Returns and Exchange Center: Go to our <a href="https://eloesports.com/pages/returns">Returns Center</a> to start your replacement request. Enter your order details and follow the prompts to submit your request.</li><li>Receive Your Pre-Paid Shipping Label: Once your replacement request is approved, we&#x2019;ll email you a prepaid shipping label. Please attach it securely to your return package..</li><li>Return the Item: Ensure the item is unused, in its original condition, and securely packaged to prevent damage. Drop it off at the specified carrier&#x2019;s location.</li></ol>Exchange Eligibility Replacements are only applicable for items that are in the same condition as received and returned in their original packaging with all included materials. Proof of purchase, such as an order confirmation email, is required.Please note that replacements are not available for items damaged due to misuse, neglect, or modification.Further Assistance If you have questions about the exchange process or need assistance, please contact our support team at:<ul><li>Email: <a rel="noopener">support@eloesports.com</a></li><li>Phone: +1 512-807-0031</li></ul>Thank you for choosing ELO. We are committed to making your exchange process as smooth as possible.

What's your exchange policy?

Last Updated: April 30, 2025. At ELO, our goal is to provide an exceptional customer experience. Our refund policy is designed to be clear and beneficial to our customers. If you are not completely satisfied with your purchase, you may request a refu

Last Updated: April 30, 2025&#xA0;At ELO, our goal is to provide an exceptional customer experience. Our refund policy is designed to be clear and beneficial to our customers.If you are not completely satisfied with your purchase, you may request a refund within 30 calendar days of receiving the item.How to Initiate a Refund<ol><li>Visit Our Returns Center: Start your refund request by visiting our <a href="https://eloesports.com/pages/returns">Returns Center</a>. Enter your order details and follow the on-screen instructions to submit your refund request.</li><li>Receive Your Pre-Paid Shipping Label: Once your return is approved, we will send you a pre-paid shipping label via email. Attach the label to your package securely. ***Please note: a flat $15 return fee will be deducted from your final refund amount.**</li><li>Return the Item: Ensure the item is unused, in its original packaging, and securely packed to avoid damage during transit. Drop it off at the specified carrier&#x2019;s location.</li></ol>Refund Eligibility To be eligible for a refund, the item must be in the same condition as when it was received. It should also be returned in its original packaging with all tags and included materials intact.Refund Processing Refunds will be issued to the original payment method used during the purchase. Once we receive and verify the condition of the returned item, we will process your refund within 3 business days. Please allow up to 5 additional business days for your bank to complete the refund.Please note that refunds are not available for products damaged due to misuse, neglect, or modification.Further Assistance For questions about the refund process or further assistance, please contact our support team at:<ul><li>Email: <a rel="noopener">support@eloesports.com</a></li><li>Phone: +1 512-807-0031</li></ul>Thank you for choosing ELO. We are committed to making your refund experience as smooth and fair as possible.

Returns, Refunds and Exchanges

How do I make a return?

When will I get my refund?

What’s your return policy?

What's your exchange policy?

What's your refund policy?