What's your refund policy?Updated 23 days ago
Last Updated: October 13, 2026
If you're not completely satisfied with your purchase, you can request a refund within 30 calendar days of receiving your item.
How to request a refund
- Start a return in our Returns Center with your order number and email.
- Get your prepaid label. Once approved, you'll receive your return number (RMA) and a prepaid shipping label by email. A flat $15 return fee will be deducted from your final refund amount.
- Ship the item back in its original packaging with all accessories.
Eligibility
- Requested within 30 days of delivery
- Item returned in the same condition you received it, in its original packaging with all included materials
- Not damaged through misuse, neglect or modification
Refund timing
We'll email you when your return arrives. After inspection, we process refunds within 3 business days to your original payment method. Your bank may take up to 5 more business days to post it.
Exceptions
- Defective or damaged items are covered by the ELO Shield Warranty. Contact us instead of starting a return, and we'll arrange a replacement.
- Marketplace orders (Amazon, Walmart, TikTok Shop) follow that marketplace's return and refund policy.
- Kickstarter pledges are handled separately. Contact us and we'll walk you through the process.
Need help?
- Email: [email protected]
- Phone: +1 512-807-0031