Last Updated: April 8, 2025. Yes, you can make changes to your order, including edits or additions, as long as it has not yet been fulfilled. We understand that you might want to adjust your order after placing it, and we strive to accommodate your n

Last Updated: April 8, 2025Yes, you can make changes to your order, including edits or additions, as long as it has not yet been fulfilled. We understand that you might want to adjust your order after placing it, and we strive to accommodate your needs whenever possible.Steps to Modify Your Order:<ol><li>Check Order Status: First, contact our customer support via support@eloesports.com. If your order status is still &apos;Pending&apos; or &apos;Processing&apos;, changes can still be made.</li><li>Contact Customer Support: To make changes to your order, please contact our customer support team immediately. The sooner we hear from you, the more likely it is that we can make the desired changes before your order ships. You can reach us at:<ul><li style="text-align: left;">Phone: +1 512-807-0031</li><li style="text-align: left;">Email:<a rel="noreferrer">support@eloesports.com</a></li></ul></li></ol>Important Considerations:<ul><li style="text-align: left;">Timing is Crucial: Changes can only be made before your order has been fulfilled. Once an order is marked as &apos;Shipped&apos;, no further modifications can be made. There is also a chance that the warehouse is too far in the process to stop fulfillment and the order change will be denied.&#xA0;</li><li style="text-align: left;">Product Availability: Adding items to your order is subject to availability. If the item you want to add is in stock, we can include it in your existing order.</li></ul>Need Further Assistance? If you have any questions about modifying your order or need help with the process, our customer support team is here to assist you.Thank you for choosing ELO. We are committed to making your shopping experience as flexible and accommodating as possible.

Can I edit or add anything to my order?

Last Updated: February 9, 2025. At ELO, we understand that plans can change, and you might need to cancel your order. You can cancel your order at any time before it is fulfilled, typically within 24 hours from the time of placing the order. Even wit

Last Updated: February 9, 2025&#xA0;At ELO, we understand that plans can change, and you might need to cancel your order. You can cancel your order at any time before it is fulfilled, typically within 24 hours from the time of placing the order. Even within this timeframe it may be impossible to cancel the order if it has already been fulfilled or is close to fulfillment.Steps to Cancel Your Order:<ol><li>Check Order Status: Before proceeding with cancellation, please check the status of your order to ensure it has not been fulfilled. You can do this by contacting our customer support immediately.</li><li>Contact Customer Support: If your order is still within the 24-hour window and has not been fulfilled, contact our customer support team immediately to request a cancellation. There is a chance that the order is close to fulfillment and cannot be canceled even if it doesn&apos;t show as &quot;fulfilled&quot; </li><li>You can reach us at: <ul><li>Phone: +1 512-807-0031</li><li>Email:<a rel="noreferrer">support@eloesports.com</a></li></ul></li></ol>Important Considerations:<ul><li>Timing is Essential: Given our quick fulfillment process, it&#x2019;s crucial to request a cancellation as soon as possible. We strive to process orders quickly to ensure fast delivery, which means the window for cancellations is limited.</li><li>Refunds: If your cancellation request is successful, any charges made to your payment method will be refunded within 3 to 5 business days, depending on your bank&#x2019;s processing times.</li></ul>Need Further Assistance? If you encounter any issues or need assistance with cancelling your order, our customer support team is here to help guide you through the process.Thank you for choosing ELO. We aim to make your experience with us as flexible and straightforward as possible.

What is your cancellation policy?

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