Last updated: December 30, 2025. If your ELO product isn’t working as expected and you believe it’s covered under our ELO Shield Warranty, here’s how to quickly and smoothly file a warranty claim. Before contacting us, please have the following ready

<p data-start="225" data-end="256" id="isPasted"><strong data-start="225" data-end="256">Last updated: December 30, 2025</strong></p><p data-start="258" data-end="425">If your ELO product isn&#x2019;t working as expected and you believe it&#x2019;s covered under our <strong data-start="343" data-end="366">ELO Shield Warranty</strong>, here&#x2019;s how to quickly and smoothly file a warranty claim.</p><hr data-start="427" data-end="430"><h2 data-start="432" data-end="474" id="step-by-step-warranty-claim-process">Step-by-Step Warranty Claim Process</h2><h3 data-start="476" data-end="506" id="1-gather-your-information">1. Gather Your Information</h3><p data-start="507" data-end="561">Before contacting us, please have the following ready:</p><ul data-start="562" data-end="760"><li data-start="562" data-end="641"><p data-start="564" data-end="641">Your product&#x2019;s <strong data-start="579" data-end="596">serial number</strong> (usually found on the device or packaging)</p></li><li data-start="642" data-end="701"><p data-start="644" data-end="701">A <strong data-start="646" data-end="667">proof of purchase</strong> (receipt or order confirmation)</p></li><li data-start="702" data-end="760"><p data-start="704" data-end="760">A <strong data-start="706" data-end="740">brief description of the issue</strong> you&apos;re experiencing</p></li></ul><hr data-start="762" data-end="765"><h3 data-start="767" data-end="807" id="2-contact-our-customer-support-team">2. Contact Our Customer Support Team</h3><p data-start="808" data-end="859">Reach out to us using one of the following methods:</p><ul data-start="860" data-end="965"><li data-start="860" data-end="933"><p data-start="862" data-end="933">&#x1F4E7; <strong data-start="865" data-end="875">Email:</strong> <a data-start="876" data-end="931" rel="noopener">support@eloesports.com</a></p></li><li data-start="934" data-end="965"><p data-start="936" data-end="965">&#x1F4DE; <strong data-start="939" data-end="949">Phone:</strong> +1 512-807-0031</p></li></ul><p data-start="967" data-end="1056">Be sure to include all gathered information when contacting us so we can help you faster.</p><hr data-start="1058" data-end="1061"><h3 data-start="1063" data-end="1098" id="3-follow-provided-instructions">3. Follow Provided Instructions</h3><p data-start="1099" data-end="1143">Once your claim is submitted, our team will:</p><ul data-start="1144" data-end="1348"><li data-start="1144" data-end="1164"><p data-start="1146" data-end="1164">Review your case</p></li><li data-start="1165" data-end="1217"><p data-start="1167" data-end="1217">Provide troubleshooting guidance (if applicable)</p></li><li data-start="1218" data-end="1286"><p data-start="1220" data-end="1286">Let you know if a <strong data-start="1238" data-end="1272">repair, replacement, or return</strong> is required</p></li><li data-start="1287" data-end="1348"><p data-start="1289" data-end="1348">Walk you through&#xA0;<strong data-start="1306" data-end="1338">any shipping or return steps</strong> if needed</p></li></ul><blockquote data-start="1350" data-end="1464"><p data-start="1352" data-end="1464">&#x1F501; Some issues may be resolved remotely. If your item needs to be returned, we&#x2019;ll guide you through the process.</p></blockquote><hr data-start="1466" data-end="1469"><h3 data-start="1471" data-end="1491" id="4-stay-in-touch">4. Stay in Touch</h3><p data-start="1492" data-end="1628">Please stay responsive and follow any steps outlined by our support team. We&#x2019;ll keep you updated on your warranty status and next steps.</p><hr data-start="1630" data-end="1633"><h2 data-start="1635" data-end="1653" id="-quick-summary">&#x2705; Quick Summary</h2><ul data-start="1655" data-end="1914"><li data-start="1655" data-end="1727"><p data-start="1657" data-end="1727">Gather necessary info: Serial number, receipt, and issue description</p></li><li data-start="1655" data-end="1727"><p data-start="1657" data-end="1727">Contact support:&#xA0;<a data-start="1747" data-end="1802" rel="noopener">support@eloesports.com</a> or +1 512-807-0031</p></li><li data-start="1824" data-end="1869"><p data-start="1826" data-end="1869">Follow instructions from our support team</p></li><li data-start="1870" data-end="1914"><p data-start="1872" data-end="1914">Stay in contact for updates and resolution</p></li></ul><hr data-start="1916" data-end="1919"><p data-start="1921" data-end="2072">If you&#x2019;re unsure whether your issue is covered or need help starting a claim, don&#x2019;t hesitate to reach out. We&#x2019;re here to help you get back in the game.</p>

How do I file a warranty claim for my ELO product?

Last Updated: December 31, 2025. All ELO products are covered by the ELO Shield Warranty, giving you dependable protection and support from day one — with the option to upgrade for even more coverage and priority support. We offer two levels of cover

<p><strong id="isPasted">Last Updated:</strong> December 31, 2025&#xA0;</p><p data-start="408" data-end="600" id="isPasted">All ELO products are covered by the <strong data-start="444" data-end="467">ELO Shield Warranty</strong>, giving you dependable protection and support from day one &#x2014; with the option to upgrade for even more coverage and priority support.</p><hr><h2 data-start="607" data-end="641" id="elo-shield-warranty-options">ELO Shield Warranty Options</h2><p data-start="643" data-end="675">We offer two levels of coverage:</p><div tabindex="-1"><table data-start="677" data-end="1788"><thead data-start="677" data-end="787"><tr data-start="677" data-end="787"><th data-start="677" data-end="715" data-col-size="sm" style="width: 36.2569%; text-align: center;"><strong data-start="679" data-end="699">Coverage Feature</strong></th><th data-start="715" data-end="746" data-col-size="sm" style="width: 22.8581%; text-align: center;"><strong data-start="717" data-end="745">Core Warranty (Included)</strong></th><th data-start="746" data-end="787" data-col-size="sm" style="text-align: center;"><strong data-start="748" data-end="785">Elite Warranty (Optional Upgrade)</strong></th></tr></thead><tbody data-start="900" data-end="1788"><tr data-start="900" data-end="1011"><td data-start="900" data-end="937" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Total Coverage Duration</td><td data-col-size="sm" data-start="937" data-end="969" style="width: 22.8581%; vertical-align: middle; text-align: center;">2 Years</td><td data-col-size="sm" data-start="969" data-end="1011" style="vertical-align: middle; text-align: center;">3 Years</td></tr><tr data-start="1012" data-end="1122"><td data-start="1012" data-end="1049" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Manufacturing Defects</td><td data-col-size="sm" data-start="1049" data-end="1080" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1080" data-end="1122" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1123" data-end="1233"><td data-start="1123" data-end="1160" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Internal Electronics</td><td data-start="1160" data-end="1191" data-col-size="sm" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1191" data-end="1233" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1234" data-end="1344"><td data-start="1234" data-end="1271" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Mechanical Components</td><td data-start="1271" data-end="1302" data-col-size="sm" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1302" data-end="1344" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1345" data-end="1455"><td data-start="1345" data-end="1382" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Connectivity &amp; Ports</td><td data-start="1382" data-end="1413" data-col-size="sm" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1413" data-end="1455" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1456" data-end="1566"><td data-start="1456" data-end="1493" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Battery &amp; Power Systems</td><td data-col-size="sm" data-start="1493" data-end="1524" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1524" data-end="1566" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1567" data-end="1677"><td data-start="1567" data-end="1604" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Structural Integrity</td><td data-col-size="sm" data-start="1604" data-end="1635" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1635" data-end="1677" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1678" data-end="1788"><td data-start="1678" data-end="1715" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Priority Customer Support</td><td data-col-size="sm" data-start="1715" data-end="1746" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x274C; No</td><td data-col-size="sm" data-start="1746" data-end="1788" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr></tbody></table></div><p><br></p><blockquote data-start="1790" data-end="1915"><p data-start="1792" data-end="1915">&#x1F4A1; <strong data-start="1795" data-end="1813">Elite Warranty</strong> gives you an additional year of protection plus priority access to support for faster response times.</p></blockquote><hr data-start="1917" data-end="1920"><h2 data-start="1922" data-end="1956" id="warranty-terms--eligibility"><span style="font-size: 16px;">&#xA0;</span>Warranty Terms &amp; Eligibility</h2><ul data-start="1958" data-end="2270"><li data-start="1958" data-end="2003"><p data-start="1960" data-end="2003">Valid for the <strong data-start="1974" data-end="1996">original purchaser</strong> only</p></li><li data-start="1958" data-end="2003"><p data-start="1960" data-end="2003">Starts from the <strong data-start="2022" data-end="2042">date of purchase</strong></p></li><li data-start="1958" data-end="2003"><p data-start="1960" data-end="2003">Available on purchases made directly from <a data-start="2089" data-end="2129" rel="noopener" target="_new" href="https://eloesports.com">eloesports.com</a></p></li><li data-start="2132" data-end="2270"><p data-start="2134" data-end="2153">Does <strong data-start="2139" data-end="2152">not cover</strong>:</p><ul data-start="2156" data-end="2270"><li data-start="2156" data-end="2187"><p data-start="2158" data-end="2187">Accidental damage or misuse</p></li><li data-start="2190" data-end="2227"><p data-start="2192" data-end="2227">Unauthorized repairs or tampering</p></li><li data-start="2230" data-end="2270"><p data-start="2232" data-end="2270">Cosmetic wear and tear from normal use</p></li></ul></li></ul><p data-start="2272" data-end="2393">If you purchased your product from another retailer or marketplace, please contact them directly for warranty assistance.</p><hr data-start="2395" data-end="2398"><h2 data-start="2400" data-end="2435" id="how-to-file-a-warranty-claim">How to File a Warranty Claim</h2><ol data-start="2437" data-end="2917"><li data-start="2437" data-end="2578"><p data-start="2440" data-end="2475"><strong data-start="2440" data-end="2473">Reach out to our support team</strong></p><ul data-start="2479" data-end="2578"><li data-start="2479" data-end="2548"><p data-start="2481" data-end="2548">&#x1F4E7; Email: <a data-start="2491" data-end="2546" rel="noopener">support@eloesports.com</a></p></li><li data-start="2552" data-end="2578"><p data-start="2554" data-end="2578">&#x1F4DE; Call: +1 512-807-0031</p></li></ul></li><li data-start="2580" data-end="2718"><p data-start="2583" data-end="2622"><strong data-start="2583" data-end="2620">Provide the following information</strong></p><ul data-start="2626" data-end="2718"><li data-start="2626" data-end="2659"><p data-start="2628" data-end="2659">Order confirmation or receipt</p></li><li data-start="2663" data-end="2688"><p data-start="2665" data-end="2688">Product name or model</p></li><li data-start="2692" data-end="2718"><p data-start="2694" data-end="2718">Description of the issue</p></li></ul></li><li data-start="2720" data-end="2917"><p data-start="2723" data-end="2748"><strong data-start="2723" data-end="2746">Follow our guidance</strong></p><ul data-start="2752" data-end="2917"><li data-start="2752" data-end="2822"><p data-start="2754" data-end="2822">Our team may ask for photos, diagnostics, or to return the product</p></li><li data-start="2826" data-end="2917"><p data-start="2828" data-end="2917">We&#x2019;ll determine whether to repair, replace, or refund based on availability and condition</p></li></ul></li></ol><blockquote data-start="2919" data-end="3025"><p data-start="2921" data-end="3025">&#x1F527; ELO reserves the right to determine the best solution for your case &#x2014; repair, replacement, or refund.</p></blockquote><hr data-start="3027" data-end="3030"><h2 data-start="3032" data-end="3054" id="warranty-summary">Warranty Summary</h2><div tabindex="-1"><table data-start="3056" data-end="3527" style="margin-right: calc(36%); width: 64%;"><thead data-start="3056" data-end="3134"><tr data-start="3056" data-end="3134"><th data-start="3056" data-end="3078" data-col-size="sm"><strong data-start="3058" data-end="3069">Feature</strong></th><th data-start="3078" data-end="3105" data-col-size="sm"><strong data-start="3080" data-end="3104">Core 2-Year Warranty</strong></th><th data-start="3105" data-end="3134" data-col-size="sm"><strong data-start="3107" data-end="3132">Elite 3-Year Warranty</strong></th></tr></thead><tbody data-start="3215" data-end="3527"><tr data-start="3215" data-end="3293"><td data-start="3215" data-end="3237" data-col-size="sm">Included Free?</td><td data-start="3237" data-end="3264" data-col-size="sm">&#x2705; Yes</td><td data-start="3264" data-end="3293" data-col-size="sm">&#x274C; Optional Add-On</td></tr><tr data-start="3294" data-end="3373"><td data-start="3294" data-end="3316" data-col-size="sm">Duration</td><td data-col-size="sm" data-start="3316" data-end="3343">2 Years</td><td data-col-size="sm" data-start="3343" data-end="3373">3 Years</td></tr><tr data-start="3374" data-end="3450"><td data-start="3374" data-end="3396" data-col-size="sm">Priority Support</td><td data-col-size="sm" data-start="3396" data-end="3422">&#x274C; No</td><td data-col-size="sm" data-start="3422" data-end="3450">&#x2705; Yes</td></tr><tr data-start="3451" data-end="3527"><td data-start="3451" data-end="3476" data-col-size="sm">Full Hardware Coverage</td><td data-col-size="sm" data-start="3476" data-end="3499">&#x2705; Yes</td><td data-col-size="sm" data-start="3499" data-end="3527">&#x2705; Yes</td></tr></tbody></table></div><p data-start="3529" data-end="3597"><br></p><p data-start="3529" data-end="3597">Still not sure which warranty is right for you? We&#x2019;re happy to help.</p><p data-start="3599" data-end="3704"><strong data-start="3599" data-end="3622">Contact us anytime:</strong><br data-start="3622" data-end="3625">&#x1F4E7; <a data-start="3628" data-end="3683" rel="noopener">support@eloesports.com</a><br data-start="3683" data-end="3686">&#x1F4DE; +1 512-807-0031</p>

Warranty & Repair Services

How do I file a warranty claim for my ELO product?

What warranty comes with ELO products?