Last Updated: February 9, 2025. ELO is dedicated to providing premium products and ensuring excellent customer satisfaction. We stand behind this commitment with a 1-year warranty from the date of purchase, covering manufacturing defects for items pu

Last Updated: February 9, 2025&#xA0;ELO is dedicated to providing premium products and ensuring excellent customer satisfaction. We stand behind this commitment with a 1-year warranty from the date of purchase, covering manufacturing defects for items purchased directly from our official website.Warranty Terms and Coverage<ul><li>The warranty is valid for one year from the date of purchase, applies to the original purchaser only, and is non-transferable.</li><li>It covers manufacturing defects and issues arising from normal use. However, it does not cover damage caused by misuse, accidents, modifications, unauthorized repairs, or normal wear and tear.</li><li>The warranty is applicable only to products purchased directly through the <a href="https://eloesports.com/" rel="noopener" target="_new">ELO&#xA0;official&#xA0;website</a>. For products purchased through other marketplaces or retailers, warranty claims must be handled directly with the place of purchase.</li></ul>Warranty Claim Process<ol><li>Contact ELO Customer Support: Email us at <a rel="noopener">support@eloesports.com</a> or call us at +1 512-807-0031.</li><li>Provide Necessary Information: Have your proof of purchase ready (such as an order confirmation or receipt), along with product details and a description of the issue.</li><li>Follow Instructions from Our Support Team: Our team will assess your claim and provide further instructions, which may include sending the product back for inspection or receiving a replacement.</li></ol>ELO reserves the right to repair or replace the product at its discretion. In cases where a replacement is not available, ELO may offer a refund.Quick Summary:<ul><li>1-year warranty on all ELO products purchased from our website.</li><li>Covers manufacturing defects and normal use issues.</li><li>Easy warranty claim process with dedicated support.</li></ul>For questions or concerns, please contact our support team at <a rel="noopener">support@eloesports.com</a> or +1 512-807-0031.

What is your warranty policy?

If you encounter any issues with your ELO product that you believe are covered under warranty, follow these steps to file a claim:. Gather information: Prepare the necessary information, such as your product's serial number, proof of purchase, and a

If you encounter any issues with your ELO product that you believe are covered under warranty, follow these steps to file a claim:<ol><li>Gather information: Prepare the necessary information, such as your product&apos;s serial number, proof of purchase, and a description of the issue you are experiencing.</li><li>Contact ELO customer support: Reach out to our customer support team via email at <a href="mailto:support@eloesports.com" target="_new">support@eloesports.com</a> or call us at +1 512 807 0031. Provide the gathered information and explain the problem you are facing with your ELO product.</li><li>Follow instructions: Our customer support team will review your claim and guide you through the warranty process. This may involve troubleshooting, providing additional information, or shipping the product back to us for repair or replacement.</li><li>Stay in touch: Make sure to follow any instructions provided by our customer support team and keep in contact to stay updated on the progress of your warranty claim.</li></ol>Summary:<ol><li>Gather necessary information</li><li>Contact ELO customer support</li><li>Follow provided instructions</li><li>Stay in touch with the support team</li></ol>If you have any questions or concerns, please don&apos;t hesitate to contact our support team at <a href="mailto:support@eloesports.com" target="_new">support@eloesports.com</a> or call us at +1 512 807 0031.

How do I file a warranty claim for my ELO product?

Leave your email and we will get back to you as soon as possible gamer!

Home

Blog

About Us

Unleashed

Platforms

Warranty & Repair Services

Can I edit or add anything to my order?

What is your cancellation policy?

Order Management

How do I track my order?

What if my package gets lost or arrives damaged?

Do you ship worldwide?

How long does delivery take?

What is your shipping policy?

My order was marked delivered but it’s not here.

What Do I Do If My Item(s) Arrives Damaged?

Shipping & Delivery

How do I make a return?

When will I get my refund?

What’s your return policy?

What's your exchange policy?

What's your refund policy?

Returns, Refunds and Exchanges

Is The Vagabond Compatible With My Phone Or Tablet?

How do I perform firmware updates and maintenance on my Vagabond controller?

Do you need to connect the controller via Bluetooth?

Do I have to remove my phone from its case to use the Vagabond?

Do I need to charge the Vagabond?

Can I use headphones with the Vagabond?

Why do some games from the app store not work with my Vagabond?

Can the Vagabond work in conjunction with Bluetooth?

How do I deal with stick drift or calibration issues?

Vagabond Controller

Remote Play and Cloud Gaming Lag Troubleshooting

Cloud Gaming

ELO Privacy Policy

ELO Terms and Condition's

ELO User Agreement

Privacy & Security

Are the Sentinel XR Glasses compatible with my device?

Do the Sentinel XR Glasses require charging or have a built-in battery?

Can I use the Sentinel XR Glasses with prescription lenses?

Will the image be blurry or distorted on the Sentinel XR Glasses?

How big is the virtual display on the Sentinel XR Glasses?

Do the Sentinel XR Glasses block light and support brightness adjustment?

Can I stream Netflix, Disney+, or Prime Video with the Sentinel XR Glasses?

Are the Sentinel XR Glasses comfortable for extended use

Sentinel XR Gaming Glasses

What is the OmniBase and what can I use it for?

Can I play games from Steam, Xbox, PlayStation, or emulators on OmniBase?

Does the OmniBase work with the Sentinel XR Glasses?

How do I use the Omnibase with the Vagabond V2

Can I stream Netflix or YouTube directly on OmniBase?

What is the battery life and storage capacity of the OmniBase?

OmniBase

Vagabond V2 Controller

Events