Last updated: March 5, 2025. If your ELO product isn’t working as expected and you believe it’s covered under our ELO Shield Warranty, here’s how to quickly and smoothly file a warranty claim. Before contacting us, please have the following ready:. P

<p data-start="225" data-end="256" id="isPasted"><strong data-start="225" data-end="256">Last updated: March 5, 2025</strong></p><p data-start="258" data-end="425">If your ELO product isn&#x2019;t working as expected and you believe it&#x2019;s covered under our <strong data-start="343" data-end="366">ELO Shield Warranty</strong>, here&#x2019;s how to quickly and smoothly file a warranty claim.</p><hr data-start="427" data-end="430"><h2 data-start="432" data-end="474" id="step-by-step-warranty-claim-process">Step-by-Step Warranty Claim Process</h2><h3 data-start="476" data-end="506" id="1-gather-your-information">1. Gather Your Information</h3><p data-start="507" data-end="561">Before contacting us, please have the following ready:</p><ul><li data-start="564" data-end="641">Your product&#x2019;s <strong data-start="579" data-end="596">serial number</strong> (usually found on the device or packaging)</li><li data-start="564" data-end="641">A <strong data-start="646" data-end="667">proof of purchase</strong> (receipt or order confirmation)</li><li data-start="564" data-end="641">A <strong data-start="706" data-end="740">brief description of the issue</strong> you&apos;re experiencing</li></ul><p data-start="704" data-end="760">Providing complete information helps our team process your request faster.</p><p><br></p><hr data-start="762" data-end="765"><h3 data-start="767" data-end="807" id="2-submit-a-request-through-the-warranty-portal">2. Submit a Request Through the Warranty Portal</h3><p data-start="808" data-end="859">Submit a request through our <a href="https://eloesports.com/pages/warranty-claim" style=" text-decoration: none;" id="isPasted">Warranty Center</a>.</p><p data-start="967" data-end="1056">Follow the <strong data-start="997" data-end="1044" id="isPasted">step-by-step instructions within the portal</strong> to submit your warranty request.</p><hr data-start="1058" data-end="1061"><h3 data-start="1063" data-end="1098" id="3-claim-review">3. Claim Review</h3><p data-start="1099" data-end="1143">Once your claim is submitted, our team will:</p><ul><li data-start="1124" data-end="1168"><strong data-start="1138" data-end="1168">Review your warranty claim</strong></li><li data-start="1124" data-end="1168">We may <strong data-start="1178" data-end="1220">contact you for additional information</strong>, such as photos, diagnostics, or troubleshooting steps</li><li data-start="1124" data-end="1168">If needed, we will provide instructions for <strong data-start="1322" data-end="1362">returning the product for inspection</strong></li></ul><blockquote data-start="1350" data-end="1464"><p data-start="1352" data-end="1464">&#x1F501; Some issues may be resolved remotely. If your item needs to be returned, we&#x2019;ll guide you through the process.</p></blockquote><hr data-start="1466" data-end="1469"><h3 data-start="1471" data-end="1491" id="4-follow-the-next-steps">4. Follow the Next Steps</h3><p data-start="1476" data-end="1630" id="isPasted">If a return or repair is required, our support team will guide you through the process. Depending on the situation and product availability, we may offer:</p><ul><li><strong data-start="1634" data-end="1644">Repair</strong></li><li><strong data-start="1647" data-end="1662">Replacement</strong></li><li><strong data-start="1665" data-end="1675">Refund</strong></li></ul><p data-start="1677" data-end="1789">Please remain responsive to any communication from our team so we can resolve your claim as quickly as possible.</p><hr data-start="1630" data-end="1633"><h2 data-start="1635" data-end="1653" id="-quick-summary">&#x2705; Quick Summary</h2><ul><li data-start="1818" data-end="1902">Gather necessary info: <strong data-start="1841" data-end="1900">serial number, proof of purchase, and issue description</strong></li><li data-start="1818" data-end="1902">Submit your claim through the <strong data-start="1935" data-end="1960">Warranty Claim Portal</strong></li><li data-start="1818" data-end="1902">Follow the <strong data-start="1976" data-end="2017">step-by-step instructions in the form</strong></li><li data-start="1818" data-end="1902">Our team will <strong data-start="2036" data-end="2111">review your request and contact you if additional information is needed</strong></li></ul><hr data-start="1916" data-end="1919"><p data-start="1921" data-end="2072">If you&#x2019;re unsure whether your issue is covered or need help starting a claim, don&#x2019;t hesitate to reach out. We&#x2019;re here to help you get back in the game.</p><p data-start="3599" data-end="3704" id="isPasted"><strong data-start="3599" data-end="3622">Contact us anytime:</strong><br data-start="3622" data-end="3625">&#x1F4E7; <a data-start="3628" data-end="3683" rel="noopener">support@eloesports.com</a><br data-start="3683" data-end="3686">&#x1F4DE; +1 512-807-0031</p>

How do I file a warranty claim for my ELO product?

Last Updated: March 4, 2026. All ELO products are covered by the ELO Shield Warranty, giving you dependable protection and support from day one — with the option to upgrade for even more coverage and priority support. We offer two levels of coverage:

<p><strong id="isPasted">Last Updated:</strong> March 4, 2026</p><p data-start="408" data-end="600" id="isPasted">All ELO products are covered by the <strong data-start="444" data-end="467">ELO Shield Warranty</strong>, giving you dependable protection and support from day one &#x2014; with the option to upgrade for even more coverage and priority support.</p><hr><h2 data-start="607" data-end="641" id="elo-shield-warranty-options">ELO Shield Warranty Options</h2><p data-start="643" data-end="675">We offer two levels of coverage:</p><div tabindex="-1"><table data-start="677" data-end="1788"><thead data-start="677" data-end="787"><tr data-start="677" data-end="787"><th data-start="677" data-end="715" data-col-size="sm" style="width: 36.2569%; text-align: center;"><strong data-start="679" data-end="699">Coverage Feature</strong></th><th data-start="715" data-end="746" data-col-size="sm" style="width: 22.8581%; text-align: center;"><strong data-start="717" data-end="745">Core Warranty (Included)</strong></th><th data-start="746" data-end="787" data-col-size="sm" style="text-align: center;"><strong data-start="748" data-end="785">Elite Warranty (Optional Upgrade)</strong></th></tr></thead><tbody data-start="900" data-end="1788"><tr data-start="900" data-end="1011"><td data-start="900" data-end="937" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Total Coverage Duration</td><td data-col-size="sm" data-start="937" data-end="969" style="width: 22.8581%; vertical-align: middle; text-align: center;">2 Years</td><td data-col-size="sm" data-start="969" data-end="1011" style="vertical-align: middle; text-align: center;">3 Years</td></tr><tr data-start="1012" data-end="1122"><td data-start="1012" data-end="1049" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Manufacturing Defects</td><td data-col-size="sm" data-start="1049" data-end="1080" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1080" data-end="1122" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1123" data-end="1233"><td data-start="1123" data-end="1160" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Internal Electronics</td><td data-start="1160" data-end="1191" data-col-size="sm" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1191" data-end="1233" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1234" data-end="1344"><td data-start="1234" data-end="1271" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Mechanical Components</td><td data-start="1271" data-end="1302" data-col-size="sm" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1302" data-end="1344" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1345" data-end="1455"><td data-start="1345" data-end="1382" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Connectivity &amp; Ports</td><td data-start="1382" data-end="1413" data-col-size="sm" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1413" data-end="1455" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1456" data-end="1566"><td data-start="1456" data-end="1493" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Battery &amp; Power Systems</td><td data-col-size="sm" data-start="1493" data-end="1524" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1524" data-end="1566" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1567" data-end="1677"><td data-start="1567" data-end="1604" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Structural Integrity</td><td data-col-size="sm" data-start="1604" data-end="1635" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1635" data-end="1677" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1678" data-end="1788"><td data-start="1678" data-end="1715" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Priority Customer Support</td><td data-col-size="sm" data-start="1715" data-end="1746" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x274C; No</td><td data-col-size="sm" data-start="1746" data-end="1788" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr></tbody></table></div><p><br></p><blockquote data-start="1790" data-end="1915"><p data-start="1792" data-end="1915">&#x1F4A1; <strong data-start="1795" data-end="1813">Elite Warranty</strong> gives you an additional year of protection plus priority access to support for faster response times.</p></blockquote><hr data-start="1917" data-end="1920"><h2 data-start="1922" data-end="1956" id="warranty-terms--eligibility"><span style="font-size: 16px;">&#xA0;</span>Warranty Terms &amp; Eligibility</h2><ul><li data-start="1960" data-end="2003">Valid for the <strong data-start="1974" data-end="1996">original purchaser</strong> only</li><li data-start="1960" data-end="2003">Starts from the <strong data-start="2022" data-end="2042">date of purchase</strong></li><li data-start="1960" data-end="2003">Available on purchases made directly from <a data-start="2089" data-end="2129" rel="noopener" target="_new" href="https://eloesports.com">eloesports.com</a></li><li data-start="1960" data-end="2003">Does <strong data-start="2139" data-end="2152">not cover</strong>:<ul><li data-start="1960" data-end="2003">Accidental damage or misuse</li><li data-start="1960" data-end="2003">Unauthorized repairs or tampering</li><li data-start="1960" data-end="2003">Cosmetic wear and tear from normal use</li></ul></li></ul><p data-start="2272" data-end="2393">If you purchased your product from another retailer or marketplace, please contact them directly for warranty assistance.</p><hr data-start="2395" data-end="2398"><h2 data-start="2400" data-end="2435" id="how-to-file-a-warranty-claim">How to File a Warranty Claim</h2><ol data-start="2437" data-end="2917"><li data-start="2437" data-end="2578"><p data-start="296" data-end="373" id="isPasted">To start a warranty claim, please submit a request through our <a href="https://eloesports.com/pages/warranty-claim">Warranty Center</a>.</p></li><li style="font-size: 16px;"><p data-start="744" data-end="774">After submitting your request:</p><ul><li><p data-start="744" data-end="774">Our team will <strong data-start="792" data-end="813">review your claim</strong></p></li><li><p data-start="744" data-end="774">We may request <strong data-start="831" data-end="881">photos, diagnostics, or additional information</strong></p></li><li><p data-start="744" data-end="774">If necessary, we will provide instructions to <strong data-start="930" data-end="967">return the product for inspection</strong></p></li></ul></li><li><p data-start="969" data-end="1041" id="isPasted">Once reviewed, we will determine the best resolution, which may include:</p><ul data-start="1043" data-end="1136"><li><p data-start="969" data-end="1041" id="isPasted"><strong data-start="1045" data-end="1055">Repair</strong></p></li><li><p data-start="969" data-end="1041" id="isPasted"><strong data-start="1058" data-end="1073">Replacement</strong></p></li><li data-start="1074" data-end="1136"><p data-start="1076" data-end="1136"><strong data-start="1076" data-end="1086">Refund</strong> (depending on product availability and condition)</p></li></ul></li></ol><blockquote data-start="2919" data-end="3025"><p data-start="2921" data-end="3025">&#x1F527; ELO reserves the right to determine the best solution for your case &#x2014; repair, replacement, or refund.</p></blockquote><hr data-start="3027" data-end="3030"><h2 data-start="3032" data-end="3054" id="warranty-summary">Warranty Summary</h2><div tabindex="-1"><table data-start="3056" data-end="3527" style="margin-right: calc(36%); width: 64%;"><thead data-start="3056" data-end="3134"><tr data-start="3056" data-end="3134"><th data-start="3056" data-end="3078" data-col-size="sm"><strong data-start="3058" data-end="3069">Feature</strong></th><th data-start="3078" data-end="3105" data-col-size="sm"><strong data-start="3080" data-end="3104">Core 2-Year Warranty</strong></th><th data-start="3105" data-end="3134" data-col-size="sm"><strong data-start="3107" data-end="3132">Elite 3-Year Warranty</strong></th></tr></thead><tbody data-start="3215" data-end="3527"><tr data-start="3215" data-end="3293"><td data-start="3215" data-end="3237" data-col-size="sm">Included Free?</td><td data-start="3237" data-end="3264" data-col-size="sm">&#x2705; Yes</td><td data-start="3264" data-end="3293" data-col-size="sm">&#x274C; Optional Add-On</td></tr><tr data-start="3294" data-end="3373"><td data-start="3294" data-end="3316" data-col-size="sm">Duration</td><td data-col-size="sm" data-start="3316" data-end="3343">2 Years</td><td data-col-size="sm" data-start="3343" data-end="3373">3 Years</td></tr><tr data-start="3374" data-end="3450"><td data-start="3374" data-end="3396" data-col-size="sm">Priority Support</td><td data-col-size="sm" data-start="3396" data-end="3422">&#x274C; No</td><td data-col-size="sm" data-start="3422" data-end="3450">&#x2705; Yes</td></tr><tr data-start="3451" data-end="3527"><td data-start="3451" data-end="3476" data-col-size="sm">Full Hardware Coverage</td><td data-col-size="sm" data-start="3476" data-end="3499">&#x2705; Yes</td><td data-col-size="sm" data-start="3499" data-end="3527">&#x2705; Yes</td></tr></tbody></table></div><p data-start="3529" data-end="3597"><br></p><p data-start="3529" data-end="3597">Still not sure which warranty is right for you? We&#x2019;re happy to help.</p><p data-start="3599" data-end="3704"><strong data-start="3599" data-end="3622">Contact us anytime:</strong><br data-start="3622" data-end="3625">&#x1F4E7; <a data-start="3628" data-end="3683" rel="noopener">support@eloesports.com</a><br data-start="3683" data-end="3686">&#x1F4DE; +1 512-807-0031</p>

Warranty & Repair Services

How do I file a warranty claim for my ELO product?

What warranty comes with ELO products?