Last Updated: July 1, 2026. Every ELO product is protected by the ELO Shield Warranty. All products come with Core 2-Year coverage, and you can upgrade to Elite 3-Year for broader protection and priority support. ELO Shield Core: 2-Year Warranty. Inc

Last Updated: July 1, 2026Every ELO product is protected by the ELO Shield Warranty. All products come with Core 2-Year coverage, and you can upgrade to Elite 3-Year for broader protection and priority support.ELO Shield Core: 2-Year WarrantyIncluded with every ELO product at no extra cost. Core coverage protects against manufacturing defects and includes standard support for two years from the date of purchase.ELO Shield Elite: 3-Year CoverageFor customers who want extended protection, Elite upgrades your coverage across core components, electronic systems, and general hardware. Elite includes:<ul><li>3-year total coverage</li><li>Defects and early failures</li><li>Internal electronics</li><li>Mechanical parts</li><li>Connectivity and ports</li><li>Battery and power systems</li><li>Structural issues</li><li>Priority support</li></ul><blockquote>&#x1F4A1; Elite coverage gives you an extra year of protection plus priority access to our support team, so your gear keeps performing the way it should.</blockquote>Warranty Terms<ul><li>Coverage applies to the original purchaser only and is non-transferable.</li><li>Both tiers cover manufacturing defects and issues from normal use. Neither covers damage from misuse, accidents, modifications, unauthorized repairs, or normal wear and tear.</li><li>Warranty applies only to products purchased directly through the <a href="https://eloesports.com/">ELO official website</a>. For products bought through other marketplaces or retailers, claims must be handled with the place of purchase.</li></ul>How to File a Warranty Claim<ol><li>Submit your claim &#x2014; Head to our <a href="https://eloesports.com/pages/warranty-claim">Warranty Claim page</a> and fill out the form with your details.</li><li>Share your details &#x2014; Have your proof of purchase ready, along with product details and a description of the issue.</li><li>Follow the next steps &#x2014; Our team will assess your claim and guide you through what&apos;s next, which may include sending the product in for inspection or receiving a replacement.</li></ol>ELO reserves the right to repair or replace the product at its discretion. If a replacement isn&apos;t available, we may offer a refund.For questions or concerns, please contact our support team at <a rel="noopener">support@eloesports.com</a> or +1 512-807-0031.

What is your warranty policy?

Last updated: March 5, 2025. If your ELO product isn’t working as expected and you believe it’s covered under our ELO Shield Warranty, here’s how to quickly and smoothly file a warranty claim. Before contacting us, please have the following ready:. P

Last updated: March 5, 2025If your ELO product isn&#x2019;t working as expected and you believe it&#x2019;s covered under our ELO Shield Warranty, here&#x2019;s how to quickly and smoothly file a warranty claim.<hr data-start="427" data-end="430"><h2 data-start="432" data-end="474" id="step-by-step-warranty-claim-process">Step-by-Step Warranty Claim Process</h2><h3 data-start="476" data-end="506" id="1-gather-your-information">1. Gather Your Information</h3>Before contacting us, please have the following ready:<ul><li data-start="564" data-end="641">Your product&#x2019;s serial number (usually found on the device or packaging)</li><li data-start="564" data-end="641">A proof of purchase (receipt or order confirmation)</li><li data-start="564" data-end="641">A brief description of the issue you&apos;re experiencing</li></ul>Providing complete information helps our team process your request faster. <hr data-start="762" data-end="765"><h3 data-start="767" data-end="807" id="2-submit-a-request-through-the-warranty-portal">2. Submit a Request Through the Warranty Portal</h3>Submit a request through our <a href="https://eloesports.com/pages/warranty-claim" style=" text-decoration: none;" id="isPasted">Warranty Center</a>.Follow the step-by-step instructions within the portal to submit your warranty request.<hr data-start="1058" data-end="1061"><h3 data-start="1063" data-end="1098" id="3-claim-review">3. Claim Review</h3>Once your claim is submitted, our team will:<ul><li data-start="1124" data-end="1168">Review your warranty claim</li><li data-start="1124" data-end="1168">We may contact you for additional information, such as photos, diagnostics, or troubleshooting steps</li><li data-start="1124" data-end="1168">If needed, we will provide instructions for returning the product for inspection</li></ul><blockquote data-start="1350" data-end="1464">&#x1F501; Some issues may be resolved remotely. If your item needs to be returned, we&#x2019;ll guide you through the process.</blockquote><hr data-start="1466" data-end="1469"><h3 data-start="1471" data-end="1491" id="4-follow-the-next-steps">4. Follow the Next Steps</h3>If a return or repair is required, our support team will guide you through the process. Depending on the situation and product availability, we may offer:<ul><li>Repair</li><li>Replacement</li><li>Refund</li></ul>Please remain responsive to any communication from our team so we can resolve your claim as quickly as possible.<hr data-start="1630" data-end="1633"><h2 data-start="1635" data-end="1653" id="-quick-summary">&#x2705; Quick Summary</h2><ul><li data-start="1818" data-end="1902">Gather necessary info: serial number, proof of purchase, and issue description</li><li data-start="1818" data-end="1902">Submit your claim through the Warranty Claim Portal</li><li data-start="1818" data-end="1902">Follow the step-by-step instructions in the form</li><li data-start="1818" data-end="1902">Our team will review your request and contact you if additional information is needed</li></ul><hr data-start="1916" data-end="1919">If you&#x2019;re unsure whether your issue is covered or need help starting a claim, don&#x2019;t hesitate to reach out. We&#x2019;re here to help you get back in the game.Contact us anytime: &#x1F4E7; <a data-start="3628" data-end="3683" rel="noopener">support@eloesports.com</a> &#x1F4DE; +1 512-807-0031

How do I file a warranty claim for my ELO product?

Last Updated: March 4, 2026. All ELO products are covered by the ELO Shield Warranty, giving you dependable protection and support from day one — with the option to upgrade for even more coverage and priority support. We offer two levels of coverage:

Last Updated: March 4, 2026All ELO products are covered by the ELO Shield Warranty, giving you dependable protection and support from day one &#x2014; with the option to upgrade for even more coverage and priority support.<hr><h2 data-start="607" data-end="641" id="elo-shield-warranty-options">ELO Shield Warranty Options</h2>We offer two levels of coverage:<div tabindex="-1"><table data-start="677" data-end="1788"><thead data-start="677" data-end="787"><tr data-start="677" data-end="787"><th data-start="677" data-end="715" data-col-size="sm" style="width: 36.2569%; text-align: center;">Coverage Feature</th><th data-start="715" data-end="746" data-col-size="sm" style="width: 22.8581%; text-align: center;">Core Warranty (Included)</th><th data-start="746" data-end="787" data-col-size="sm" style="text-align: center;">Elite Warranty (Optional Upgrade)</th></tr></thead><tbody data-start="900" data-end="1788"><tr data-start="900" data-end="1011"><td data-start="900" data-end="937" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Total Coverage Duration</td><td data-col-size="sm" data-start="937" data-end="969" style="width: 22.8581%; vertical-align: middle; text-align: center;">2 Years</td><td data-col-size="sm" data-start="969" data-end="1011" style="vertical-align: middle; text-align: center;">3 Years</td></tr><tr data-start="1012" data-end="1122"><td data-start="1012" data-end="1049" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Manufacturing Defects</td><td data-col-size="sm" data-start="1049" data-end="1080" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1080" data-end="1122" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1123" data-end="1233"><td data-start="1123" data-end="1160" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Internal Electronics</td><td data-start="1160" data-end="1191" data-col-size="sm" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1191" data-end="1233" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1234" data-end="1344"><td data-start="1234" data-end="1271" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Mechanical Components</td><td data-start="1271" data-end="1302" data-col-size="sm" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1302" data-end="1344" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1345" data-end="1455"><td data-start="1345" data-end="1382" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Connectivity &amp; Ports</td><td data-start="1382" data-end="1413" data-col-size="sm" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1413" data-end="1455" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1456" data-end="1566"><td data-start="1456" data-end="1493" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Battery &amp; Power Systems</td><td data-col-size="sm" data-start="1493" data-end="1524" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1524" data-end="1566" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1567" data-end="1677"><td data-start="1567" data-end="1604" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Structural Integrity</td><td data-col-size="sm" data-start="1604" data-end="1635" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x2705; Yes</td><td data-col-size="sm" data-start="1635" data-end="1677" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr><tr data-start="1678" data-end="1788"><td data-start="1678" data-end="1715" data-col-size="sm" style="width: 36.2569%; vertical-align: middle; text-align: center;">Priority Customer Support</td><td data-col-size="sm" data-start="1715" data-end="1746" style="width: 22.8581%; vertical-align: middle; text-align: center;">&#x274C; No</td><td data-col-size="sm" data-start="1746" data-end="1788" style="vertical-align: middle; text-align: center;">&#x2705; Yes</td></tr></tbody></table></div> <blockquote data-start="1790" data-end="1915">&#x1F4A1; Elite Warranty gives you an additional year of protection plus priority access to support for faster response times.</blockquote><hr data-start="1917" data-end="1920"><h2 data-start="1922" data-end="1956" id="warranty-terms--eligibility">&#xA0;Warranty Terms &amp; Eligibility</h2><ul><li data-start="1960" data-end="2003">Valid for the original purchaser only</li><li data-start="1960" data-end="2003">Starts from the date of purchase</li><li data-start="1960" data-end="2003">Available on purchases made directly from <a data-start="2089" data-end="2129" rel="noopener" target="_new" href="https://eloesports.com">eloesports.com</a></li><li data-start="1960" data-end="2003">Does not cover:<ul><li data-start="1960" data-end="2003">Accidental damage or misuse</li><li data-start="1960" data-end="2003">Unauthorized repairs or tampering</li><li data-start="1960" data-end="2003">Cosmetic wear and tear from normal use</li></ul></li></ul>If you purchased your product from another retailer or marketplace, please contact them directly for warranty assistance.<hr data-start="2395" data-end="2398"><h2 data-start="2400" data-end="2435" id="how-to-file-a-warranty-claim">How to File a Warranty Claim</h2><ol data-start="2437" data-end="2917"><li data-start="2437" data-end="2578">To start a warranty claim, please submit a request through our <a href="https://eloesports.com/pages/warranty-claim">Warranty Center</a>.</li><li style="font-size: 16px;">After submitting your request:<ul><li>Our team will review your claim</li><li>We may request photos, diagnostics, or additional information</li><li>If necessary, we will provide instructions to return the product for inspection</li></ul></li><li>Once reviewed, we will determine the best resolution, which may include:<ul data-start="1043" data-end="1136"><li>Repair</li><li>Replacement</li><li data-start="1074" data-end="1136">Refund (depending on product availability and condition)</li></ul></li></ol><blockquote data-start="2919" data-end="3025">&#x1F527; ELO reserves the right to determine the best solution for your case &#x2014; repair, replacement, or refund.</blockquote><hr data-start="3027" data-end="3030"><h2 data-start="3032" data-end="3054" id="warranty-summary">Warranty Summary</h2><div tabindex="-1"><table data-start="3056" data-end="3527" style="margin-right: calc(36%); width: 64%;"><thead data-start="3056" data-end="3134"><tr data-start="3056" data-end="3134"><th data-start="3056" data-end="3078" data-col-size="sm">Feature</th><th data-start="3078" data-end="3105" data-col-size="sm">Core 2-Year Warranty</th><th data-start="3105" data-end="3134" data-col-size="sm">Elite 3-Year Warranty</th></tr></thead><tbody data-start="3215" data-end="3527"><tr data-start="3215" data-end="3293"><td data-start="3215" data-end="3237" data-col-size="sm">Included Free?</td><td data-start="3237" data-end="3264" data-col-size="sm">&#x2705; Yes</td><td data-start="3264" data-end="3293" data-col-size="sm">&#x274C; Optional Add-On</td></tr><tr data-start="3294" data-end="3373"><td data-start="3294" data-end="3316" data-col-size="sm">Duration</td><td data-col-size="sm" data-start="3316" data-end="3343">2 Years</td><td data-col-size="sm" data-start="3343" data-end="3373">3 Years</td></tr><tr data-start="3374" data-end="3450"><td data-start="3374" data-end="3396" data-col-size="sm">Priority Support</td><td data-col-size="sm" data-start="3396" data-end="3422">&#x274C; No</td><td data-col-size="sm" data-start="3422" data-end="3450">&#x2705; Yes</td></tr><tr data-start="3451" data-end="3527"><td data-start="3451" data-end="3476" data-col-size="sm">Full Hardware Coverage</td><td data-col-size="sm" data-start="3476" data-end="3499">&#x2705; Yes</td><td data-col-size="sm" data-start="3499" data-end="3527">&#x2705; Yes</td></tr></tbody></table></div> Still not sure which warranty is right for you? We&#x2019;re happy to help.Contact us anytime: &#x1F4E7; <a data-start="3628" data-end="3683" rel="noopener">support@eloesports.com</a> &#x1F4DE; +1 512-807-0031

Warranty & Repair Services

What is your warranty policy?

How do I file a warranty claim for my ELO product?

What warranty comes with ELO products?