What is your warranty policy?Updated 2 months ago
Last Updated: February 9, 2025
ELO is dedicated to providing premium products and ensuring excellent customer satisfaction. We stand behind this commitment with a 1-year warranty from the date of purchase, covering manufacturing defects for items purchased directly from our official website.
Warranty Terms and Coverage
- The warranty is valid for one year from the date of purchase, applies to the original purchaser only, and is non-transferable.
- It covers manufacturing defects and issues arising from normal use. However, it does not cover damage caused by misuse, accidents, modifications, unauthorized repairs, or normal wear and tear.
- The warranty is applicable only to products purchased directly through the ELO official website. For products purchased through other marketplaces or retailers, warranty claims must be handled directly with the place of purchase.
Warranty Claim Process
Contact ELO Customer Support:
Email us at [email protected] or call us at +1 512-807-0031.Provide Necessary Information:
Have your proof of purchase ready (such as an order confirmation or receipt), along with product details and a description of the issue.Follow Instructions from Our Support Team:
Our team will assess your claim and provide further instructions, which may include sending the product back for inspection or receiving a replacement.
ELO reserves the right to repair or replace the product at its discretion. In cases where a replacement is not available, ELO may offer a refund.
Quick Summary:
- 1-year warranty on all ELO products purchased from our website.
- Covers manufacturing defects and normal use issues.
- Easy warranty claim process with dedicated support.
For questions or concerns, please contact our support team at [email protected] or +1 512-807-0031.