What warranty comes with ELO products?Updated 2 hours ago
Last Updated: December 31, 2025
All ELO products are covered by the ELO Shield Warranty, giving you dependable protection and support from day one — with the option to upgrade for even more coverage and priority support.
ELO Shield Warranty Options
We offer two levels of coverage:
| Coverage Feature | Core Warranty (Included) | Elite Warranty (Optional Upgrade) |
|---|---|---|
| Total Coverage Duration | 2 Years | 3 Years |
| Manufacturing Defects | ✅ Yes | ✅ Yes |
| Internal Electronics | ✅ Yes | ✅ Yes |
| Mechanical Components | ✅ Yes | ✅ Yes |
| Connectivity & Ports | ✅ Yes | ✅ Yes |
| Battery & Power Systems | ✅ Yes | ✅ Yes |
| Structural Integrity | ✅ Yes | ✅ Yes |
| Priority Customer Support | ❌ No | ✅ Yes |
💡 Elite Warranty gives you an additional year of protection plus priority access to support for faster response times.
Warranty Terms & Eligibility
Valid for the original purchaser only
Starts from the date of purchase
Available on purchases made directly from eloesports.com
Does not cover:
Accidental damage or misuse
Unauthorized repairs or tampering
Cosmetic wear and tear from normal use
If you purchased your product from another retailer or marketplace, please contact them directly for warranty assistance.
How to File a Warranty Claim
Reach out to our support team
📧 Email: [email protected]
📞 Call: +1 512-807-0031
Provide the following information
Order confirmation or receipt
Product name or model
Description of the issue
Follow our guidance
Our team may ask for photos, diagnostics, or to return the product
We’ll determine whether to repair, replace, or refund based on availability and condition
🔧 ELO reserves the right to determine the best solution for your case — repair, replacement, or refund.
Warranty Summary
| Feature | Core 2-Year Warranty | Elite 3-Year Warranty |
|---|---|---|
| Included Free? | ✅ Yes | ❌ Optional Add-On |
| Duration | 2 Years | 3 Years |
| Priority Support | ❌ No | ✅ Yes |
| Full Hardware Coverage | ✅ Yes | ✅ Yes |
Still not sure which warranty is right for you? We’re happy to help.
Contact us anytime:
📧 [email protected]
📞 +1 512-807-0031