What warranty comes with ELO products?Updated 23 days ago
Last Updated: March 4, 2026
All ELO products are covered by the ELO Shield Warranty, giving you dependable protection and support from day one — with the option to upgrade for even more coverage and priority support.
ELO Shield Warranty Options
We offer two levels of coverage:
| Coverage Feature | Core Warranty (Included) | Elite Warranty (Optional Upgrade) |
|---|---|---|
| Total Coverage Duration | 2 Years | 3 Years |
| Manufacturing Defects | ✅ Yes | ✅ Yes |
| Internal Electronics | ✅ Yes | ✅ Yes |
| Mechanical Components | ✅ Yes | ✅ Yes |
| Connectivity & Ports | ✅ Yes | ✅ Yes |
| Battery & Power Systems | ✅ Yes | ✅ Yes |
| Structural Integrity | ✅ Yes | ✅ Yes |
| Priority Customer Support | ❌ No | ✅ Yes |
💡 Elite Warranty gives you an additional year of protection plus priority access to support for faster response times.
Warranty Terms & Eligibility
- Valid for the original purchaser only
- Starts from the date of purchase
- Available on purchases made directly from eloesports.com
- Does not cover:
- Accidental damage or misuse
- Unauthorized repairs or tampering
- Cosmetic wear and tear from normal use
If you purchased your product from another retailer or marketplace, please contact them directly for warranty assistance.
How to File a Warranty Claim
To start a warranty claim, please submit a request through our Warranty Center.
After submitting your request:
Our team will review your claim
We may request photos, diagnostics, or additional information
If necessary, we will provide instructions to return the product for inspection
Once reviewed, we will determine the best resolution, which may include:
Repair
Replacement
Refund (depending on product availability and condition)
🔧 ELO reserves the right to determine the best solution for your case — repair, replacement, or refund.
Warranty Summary
| Feature | Core 2-Year Warranty | Elite 3-Year Warranty |
|---|---|---|
| Included Free? | ✅ Yes | ❌ Optional Add-On |
| Duration | 2 Years | 3 Years |
| Priority Support | ❌ No | ✅ Yes |
| Full Hardware Coverage | ✅ Yes | ✅ Yes |
Still not sure which warranty is right for you? We’re happy to help.
Contact us anytime:
📧 [email protected]
📞 +1 512-807-0031