How do I file a warranty claim for my ELO product?Updated 3 hours ago
Last updated: December 30, 2025
If your ELO product isn’t working as expected and you believe it’s covered under our ELO Shield Warranty, here’s how to quickly and smoothly file a warranty claim.
Step-by-Step Warranty Claim Process
1. Gather Your Information
Before contacting us, please have the following ready:
Your product’s serial number (usually found on the device or packaging)
A proof of purchase (receipt or order confirmation)
A brief description of the issue you're experiencing
2. Contact Our Customer Support Team
Reach out to us using one of the following methods:
📧 Email: [email protected]
📞 Phone: +1 512-807-0031
Be sure to include all gathered information when contacting us so we can help you faster.
3. Follow Provided Instructions
Once your claim is submitted, our team will:
Review your case
Provide troubleshooting guidance (if applicable)
Let you know if a repair, replacement, or return is required
Walk you through any shipping or return steps if needed
🔁 Some issues may be resolved remotely. If your item needs to be returned, we’ll guide you through the process.
4. Stay in Touch
Please stay responsive and follow any steps outlined by our support team. We’ll keep you updated on your warranty status and next steps.
✅ Quick Summary
Gather necessary info: Serial number, receipt, and issue description
Contact support: [email protected] or +1 512-807-0031
Follow instructions from our support team
Stay in contact for updates and resolution
If you’re unsure whether your issue is covered or need help starting a claim, don’t hesitate to reach out. We’re here to help you get back in the game.