Can I edit or add anything to my order?Updated a month ago
Last Updated: February 9, 2025
Yes, you can make changes to your order, including edits or additions, as long as it has not yet been fulfilled. We understand that you might want to adjust your order after placing it, and we strive to accommodate your needs whenever possible.
Steps to Modify Your Order:
Check Order Status: First, check the status of your order by logging into your account on our website or by contacting our customer support. If your order status is still 'Pending' or 'Processing', changes can still be made.
Contact Customer Support: To make changes to your order, please contact our customer support team immediately. The sooner we hear from you, the more likely it is that we can make the desired changes before your order ships. You can reach us at:
- Phone: +1 512-807-0031
- Email:[email protected]
Important Considerations:
- Timing is Crucial: Changes can only be made before your order has been fulfilled. Once an order is marked as 'Shipped', no further modifications can be made. There is also a chance that the warehouse is too far in the process to stop fulfillment and the order change will be denied.
- Product Availability: Adding items to your order is subject to availability. If the item you want to add is in stock, we can include it in your existing order.
Need Further Assistance? If you have any questions about modifying your order or need help with the process, our customer support team is here to assist you.
Thank you for choosing ELO. We are committed to making your shopping experience as flexible and accommodating as possible.