What is your cancellation policy?Updated a month ago
Last Updated: February 9, 2025
At ELO, we understand that plans can change, and you might need to cancel your order. You can cancel your order at any time before it is fulfilled, typically within 24 hours from the time of placing the order. Even within this timeframe it may be impossible to cancel the order if it has already been fulfilled or is close to fulfillment.
Steps to Cancel Your Order:
Check Order Status: Before proceeding with cancellation, please check the status of your order to ensure it has not been fulfilled. You can do this by contacting our customer support immediately.
Contact Customer Support: If your order is still within the 24-hour window and has not been fulfilled, contact our customer support team immediately to request a cancellation. There is a chance that the order is close to fulfillment and cannot be canceled even if it doesn't show as "fulfilled"
You can reach us at:
- Phone: +1 512-807-0031
- Email:[email protected]
Important Considerations:
- Timing is Essential: Given our quick fulfillment process, it’s crucial to request a cancellation as soon as possible. We strive to process orders quickly to ensure fast delivery, which means the window for cancellations is limited.
- Refunds: If your cancellation request is successful, any charges made to your payment method will be refunded within 3 to 5 business days, depending on your bank’s processing times.
Need Further Assistance? If you encounter any issues or need assistance with cancelling your order, our customer support team is here to help guide you through the process.
Thank you for choosing ELO. We aim to make your experience with us as flexible and straightforward as possible.