What is your cancellation policy?Updated 2 days ago
Last updated: December 26, 2025
We understand that plans change! If you need to cancel your order, you can do so — but timing is critical due to our fast fulfillment process.
Can I cancel my order?
Yes — but only if the order has not yet been fulfilled. Most orders are processed within 24 hours, so it’s important to act quickly.
⚠️ Even if your order is within the 24-hour window, it may already be too far along in processing to cancel.
✅ How to Request a Cancellation
You have two options to request a cancellation:
1. Submit a Cancellation Request
To initiate a cancellation, please visit our Returns Center. Enter your order details and follow the on-screen instructions to start the cancellation process.
2. Contact Customer Support
📧 Email: [email protected]
📞 Phone: +1 512-807-0031
Be sure to include your order number and request cancellation as soon as possible.
Important Considerations
Timing is everything: We strive to fulfill orders as quickly as possible. If your order has already been processed or shipped, cancellation will no longer be possible.
Already fulfilled? You’ll need to wait for the item to arrive and request a return instead.
Refunds: If your cancellation is successful, your refund will be processed within 3–5 business days, depending on your bank or payment provider.
Still need help?
If you're unsure whether your order can still be canceled or need help with the process, contact our support team — we’re happy to assist.
- [email protected]
- +1 512-807-0031