What’s your return policy?Updated 8 days ago
Last Updated: April 30, 2025
At ELO, we want you to be completely satisfied with your purchase. If for any reason you are not fully pleased with a product, you may return it under the following conditions:
Return Time Frame
You can return your purchase within 30 calendar days from the date you received it.
Condition of Returned Items
To be eligible for a return, the item must be in the same condition as when it was received. It should also be returned in its original packaging with all tags and included materials intact.
How to Initiate a Return
Visit Our Returns Center:
Go to our Returns Center to start your return. Enter your order details and follow the instructions provided.Receive Your Pre-Paid Shipping Label:
Once your return request is approved, we’ll email you a pre-paid shipping label. Attach this label securely to your return package. ***Please note: a flat $15 return fee will be deducted from your final refund amount.***Send the Item Back:
Pack your item in its original packaging to ensure safe transit and drop it off at the specified shipping carrier’s location.
Refund Process
Upon receiving and inspecting the returned item, we will process your refund within 3 business days. The refund will be credited to your original payment method. Please note, your bank may take up to 5 additional business days to process the refund.
Exceptions
Certain items, such as custom-made products or items purchased on sale, are non-returnable. This will be noted on the product page if applicable.
Further Assistance
If you have any questions about your return eligibility or need help with the return process, feel free to reach out to our customer support team at:
- Phone: +1 512-807-0031
- Email: [email protected]
Thank you for choosing ELO. We are committed to providing a seamless and convenient return experience.