My Vagabond isn't detected or isn't working. What should I try?Updated 2 hours ago

Last Updated: October 13, 2026

If your Vagabond isn't being detected, buttons aren't responding, or calibration isn't working, these steps fix most issues.

1. Update your firmware

Open the ELO Unleashed App, connect your controller and check that it's on the latest firmware. Here's how to check and update: firmware update guide.

2. Restart the Unleashed App

Force-stop the Unleashed App, then open it again.

3. Reconnect the controller

Unplug the Vagabond and plug it back in. If you're using pass-through charging, try once without the charger connected to see if the issue changes.

4. Restart your phone and recalibrate

Restart your phone, then recalibrate your controller: calibration guide.

5. Check game support

Some games don't support controllers, or need controller support turned on in their settings. See our game-specific setup guides, or use the Virtual Touch Mapper in the Unleashed App for games without controller support.

Still not working?

Contact our support team and include:

• Your phone model
• Your controller firmware version
• Whether you recently updated the firmware
• When the issue started, and whether it happens on other devices
• A short video or screen recording of the issue

This helps us resolve your issue faster, including any warranty claim if needed.